Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Frazier

Florence,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Confined Space Rescue Technician

Mor Ppm
02.2023 - 05.2025
  • Ensured safety compliance during rescues by implementing proper protocols and procedures.
  • Assisted in successful rescue operations, utilizing technical knowledge and specialized equipment.
  • Increased overall safety awareness among team members through regular hazard identification exercises.
  • Participated in continuing education opportunities related to emergency response techniques, staying current with industry best practices.
  • Reduced response times to emergencies with effective pre-planning and site assessments.
  • Enhanced team efficiency by conducting confined space rescue training sessions.

Food Service Worker

Amtrack @ USC Einstein Bagels
05.2016 - 04.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Customer Service Representative

Skybridge Americas
07.2022 - 03.2023
  • Assisting customers with Shoe Carnival orders online
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Troubling

Customer Account Associate

VXI Global Solutions LLC
03.2022 - 03.2023
  • Streamlined account management processes for improved efficiency and productivity.
  • Complied with industry regulations while managing sensitive customer information, ensuring privacy and security at all times.
  • Coordinated with billing department staff to resolve disputes effectively, resulting in decreased refund requests.
  • Serviced high volume of calls while providing excellent customer service.
  • Identified sales opportunities within existing accounts, leading to increased revenue generation.
  • Maintained detailed records of customer interactions, facilitating effective follow-up communication when necessary.

Fire Watch Attendant

Beverly Services
03.2014 - 02.2023
  • Ensuring safety for 12 plus workers with fire prevention.
  • Assuring that all proper paperwork, fire extinguishers, and equipments are tagged and updated for all confined spaces and hot permits.
  • Maintained a clean and safe environment for workers through regular inspection and cleaning tasks.
  • Managing training safety classes to help eliminate accidents and hazardous conditions.
  • Responded to workers requests efficiently and with knowledgeable assistance.

Confined Space Rescue Technician

Beverly Services
04.2014 - 11.2016
  • Prevented injuries or fatalities by identifying hazardous conditions prior to attempting any confined space entry or rescue operation.
  • Collaborated with fellow technicians to ensure seamless communication and coordination during high-stress situations.
  • Ensuring proper paperwork for confined spaces
  • Hot work permits for proper sites.
  • Secure safety to all workers and provide necessary equipment.


Education

BS in Criminal Justice - Criminal Justice

Benedict College
Columbia, SC
04-2006

Skills

  • Lockout and tagout procedures
  • Public safety awareness
  • Personal protective equipment
  • Vehicle extrication
  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Customer relations
  • Data entry
  • Trouble shooting
  • Live chat
  • cash handling
  • Microsoft Windows

Timeline

Confined Space Rescue Technician

Mor Ppm
02.2023 - 05.2025

Customer Service Representative

Skybridge Americas
07.2022 - 03.2023

Customer Account Associate

VXI Global Solutions LLC
03.2022 - 03.2023

Food Service Worker

Amtrack @ USC Einstein Bagels
05.2016 - 04.2023

Confined Space Rescue Technician

Beverly Services
04.2014 - 11.2016

Fire Watch Attendant

Beverly Services
03.2014 - 02.2023

BS in Criminal Justice - Criminal Justice

Benedict College

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