Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Fuentes

Greenbelt,MD

Summary

Dynamic professional with a proven track record at Uci Washington, adept in upselling strategies and fostering teamwork. Excelled in enhancing customer satisfaction and retention, significantly contributing to product line development and process efficiency. Skilled in sales presentations and excellent communication, consistently achieving organizational goals through leadership and collaboration.

Overview

4
4
years of professional experience

Work History

Commercial Sales Associate

Uci Washington
03.2023 - 09.2024
  • Contributed to the development of new product lines by providing valuable feedback from customers on market trends and demands.
  • Facilitated seamless transactions for clients, ensuring accurate order processing and timely delivery of products.
  • Conducted thorough needs assessments for potential clients, creating customized solutions tailored to their business requirements.
  • Enhanced client retention rates through consistent follow-up communication, fostering long-term loyalty and trust.
  • Continuously updated personal knowledge about industry trends and new product offerings, attending seminars/webinars to stay ahead of the competition.

Supervisor

AutoZone
02.2021 - 11.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Receptionist

A Plus Medical Staffing
04.2022 - 10.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Education

High School Diploma -

University of Maryland
MD
08.2021

Skills

  • Sales Presentations
  • Upselling strategies
  • Teamwork and Collaboration
  • Excellent Communication
  • Customer Satisfaction
  • Active Listening
  • Cash Handling
  • Sales process
  • Sales strategy
  • Inventory Management
  • Customer Retention
  • Sales Training
  • Language translation
  • Payment Processing

Timeline

Commercial Sales Associate

Uci Washington
03.2023 - 09.2024

Receptionist

A Plus Medical Staffing
04.2022 - 10.2022

Supervisor

AutoZone
02.2021 - 11.2022

High School Diploma -

University of Maryland

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Teresa Fuentes