Teresa Fuller
Valencia,CA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
33
33
years of professional experience
Work History
Store Manager
Ralphs Grocery
Santa Clarita, CA
09.2008 - 12.2019
- Performed statistical analyses to gather data for operational and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Department Manager
Ralphs Grocery
Santa Clarita, CA
12.1986 - 09.2008
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Education
Associate of Arts - Communications
Central Michigan University
Mount Pleasant, MI05.1980
Skills
- Customer Service
- Time Management
- Inventory Management
- Shift Scheduling
- Employee Training
- Sales Tracking
- Store Merchandising
- Staff Supervision
Member of The Community Gardens of Santa Clarita
I am a founding member of The Community Garden of Santa Clarita since 2010. I volunteer on a weekly basis at the garden which supplies excess fruits and vegetables to the Food Pantry of Santa Clarita.
Timeline
Store Manager
Ralphs Grocery
09.2008 - 12.2019
Department Manager
Ralphs Grocery
12.1986 - 09.2008
Associate of Arts - Communications
Central Michigan University
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