Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Gaines

Teresa Gaines

Lusby,MD

Summary

Reliable, motivated professional with 25+ years of exceptional customer service experience, leadership roles and juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

22
22
years of professional experience

Work History

Private Nanny

Daughter Stephanie Carroll
Churchton, MD
08.2022 - Current
  • Monitor and engage in all responsibilities for the care of an infant/toddler providing a routine of day-to-day general daily life, physical, health and educational care.

Entrepreneur Grocery Shopper /Food Delivery Driver

Shipt and InstaCart
Lusby, MD
03.2021 - 05.2024
  • Completed pickup and shopping orders for customers within local area.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Suggested comparable products to replace out-of-stock items.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

Medical Assistant

MedStar Health Shaw Assoc. / Patient First Urgent
Annapolis, MD
09.2013 - 05.2021
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Collected samples from patients for laboratory testing purposes.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Sales Manager

CTI / Dunn's Floor Covering / Bode Floors
Columbia, MD
09.2002 - 02.2010
  • Maintained accurate records of all sales activities including lead generation and client follow up.
  • Established key relationships with potential customers and partners.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Generated weekly and monthly reports tracking progress on goals set by management.
  • Analyzed market trends to identify opportunities for new products or services.
  • Provided technical support for customers regarding product usage.
  • Created presentations for clients outlining company products and services.
  • Regularly communicated with customers regarding their needs or feedback on products or services offered.
  • Provided training for new hires on product knowledge, sales processes, and customer service techniques.
  • Reviewed inventory levels regularly to ensure timely replenishment of stock.
  • Negotiated contracts with vendors, suppliers, and distributors.
  • Performed competitive analysis of other companies' products in the same market.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.

Education

Some College (No Degree) - Medical Assisting

College of Southern MD
Leonardtown, MD

Some College (No Degree) - Business Administration And Management

College of Southern Maryland
Prince Frederick, MD

Skills

  • Microsoft Office Suite
  • Customer Service and Engagement
  • Marketing and Promotions
  • Retail Operations
  • Hiring and Training
  • Staff Management
  • Inventory Management
  • Customer Service Management
  • Time Management
  • Vendor Management
  • POS Systems
  • Mentoring and Coaching
  • Pricing and Markdowns
  • Display Setup
  • Cash auditing
  • Store Opening and Closing
  • Assignment Delegation
  • Inventory Control

Timeline

Private Nanny

Daughter Stephanie Carroll
08.2022 - Current

Entrepreneur Grocery Shopper /Food Delivery Driver

Shipt and InstaCart
03.2021 - 05.2024

Medical Assistant

MedStar Health Shaw Assoc. / Patient First Urgent
09.2013 - 05.2021

Sales Manager

CTI / Dunn's Floor Covering / Bode Floors
09.2002 - 02.2010

Some College (No Degree) - Medical Assisting

College of Southern MD

Some College (No Degree) - Business Administration And Management

College of Southern Maryland

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Teresa Gaines