Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Gallo

Teresa Gallo

Blountsville,TN

Summary

Astute administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.

Overview

21
21
years of professional experience

Work History

KOA Front Desk

KOA Bristol Kingsport
04.2024 - Current
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Enhanced guest satisfaction by providing efficient check-in and check-out processes.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
  • Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
  • Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
  • Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
  • Exceeded guest expectations regularly by anticipating needs, promptly addressing concerns, and proactively offering assistance to ensure a memorable visit.
  • Conducted regular inventory checks on office supplies, ordering replacements as needed to maintain optimal productivity levels at the front desk.
  • Maintained accurate records of guest reservations, payments, and room assignments to ensure smooth transitions during shifts.
  • Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
  • Ran the cafe and cooked as I ran the front desk. We had to make anything from pizzas to breakfast for the customers.

Classroom Teacher

Bethel Elementary School
08.2023 - 05.2024
  • Instruct students on how to use computer hardware and software, including the basics of science and mathematics behind their operation. They may also teach students how to write computer programs and algorithms, proper typing, and how to evaluate internet sources.
  • Learning experiences: Create interactive learning experiences that encourage critical thinking and problem-solving skills
  • Work with classroom teachers to integrate technology into other subjects.
  • Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their
  • Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
  • Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.

Pardee UNC Health Care
06.2022 - 11.2022
  • Reviewing and determining eligibility for short term disability benefits (weekly income)
  • Report status of all open claims to management as needed.

Substitute Teacher

Cumberland County Schools
08.2014 - 05.2020
  • Duties include assisting assigned teacher with daily duties working with autistic children; making copies, grading papers, personable one on one time with students who needed extra reading or spelling work
  • Maintains control of and accounts for the whereabouts and safety of children and youth
  • Oversees arrival/departure of children/youth
  • Supervises children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events
  • Works in ratio with children and youth
  • Plans, coordinates, and conducts activities for program participants based on observed needs of individual children/youth
  • Prepares and implements program options for children and youth with special requirements
  • Works with trainer and supervisor to implement activities and special events that meet the physical, social, emotional and cognitive needs of children and youth

Gray's Creek Elementary School
08.2012 - 06.2014
  • Duties include word processing, including other software, such as spreadsheets, electronic mail, calendar, databases, graphics, desktop publishing and similar packages
  • The work requires knowledge of general office automation software and is performed on mainframe network
  • Daily attendance in Powerschool, Giving children there daily medication, logging and filing it
  • Coordinting volunteers throught the year for school events..Teachers Assistant for in 3rd grade, here I assisted with 3 different teachers, I graded papers, did one on one time with students who needed extra reading or spelling work
  • I also give the children of the school any type of medication needed when the nurse is not in the building
  • Maintains control of and accounts for the whereabouts and safety of children and youth
  • Oversees arrival/departure of children/youth
  • Supervises children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events
  • Works in ratio with children and youth
  • Plans, coordinates, and conducts activities for program participants based on observed needs of individual children/youth
  • Prepares and implements program options for children and youth with special requirements
  • Works with trainer and supervisor to implement activities and special events that meet the physical, social, emotional and cognitive needs of children and youth
  • Substitute teacher

Cumberland County School
01.2008 - 12.2010
  • Did a variety of classrooms.

C.Wayne Collier School
01.2006 - 12.2007
  • Worked as a secretary for an elementary school with a student body of 530 students
  • Effectively answered questions and resolved numerous problems
  • Ensured irresolvable issues were forwarded to the appropriate authority
  • Maintained school attendance
  • Conducted routine safety inspection sheets such as monthly fire drill forms
  • Kept all forms for OSHA filed and on hand ready for inspection

Fireantz Pro Hockey Team
01.2004 - 12.2006
  • Worked as a sale representative who would get local businesses to support the team by advertising with the team
  • Here I had to do cold calls, use telemarketing skills and a lot of communicating skills to succeed in this job
  • I worked in the office, printed off tickets for Ticketmaster, answered phones
  • Took care of my clients at each game as they were my g

Education

Bachelor's Degree (100 Credits) - Health Care Management

Herzing University

Associate's - Medical Office Administration

Western International University
Phoenix, AZ
01.2007

Skills

  • Telemarketing
  • Tutoring
  • Classroom Management
  • Databases
  • Word Processing
  • Teaching
  • Cold Calling
  • Computer Networking
  • Guest service
  • Scheduling appointments
  • Document Management
  • Initiative-taking
  • Basic accounting
  • Telephone Etiquette
  • Appointment Scheduling
  • Microsoft Office
  • Patient Registration
  • Appointment Setting
  • Records Management
  • Electronic Medical Records
  • HIPAA Guidelines
  • Medical office administration
  • Paperwork coordination
  • Medical Terminology
  • Insurance Verification
  • Patient Scheduling
  • Reminder calls
  • Inventory Oversight
  • Appointment management
  • Office Administration
  • Front Desk Operations
  • Payment Collection
  • Customer Service
  • Computer Proficiency
  • Flexible Schedule
  • Administrative Support
  • Problem-Solving
  • Clerical Support

Timeline

KOA Front Desk

KOA Bristol Kingsport
04.2024 - Current

Classroom Teacher

Bethel Elementary School
08.2023 - 05.2024

Pardee UNC Health Care
06.2022 - 11.2022

Substitute Teacher

Cumberland County Schools
08.2014 - 05.2020

Gray's Creek Elementary School
08.2012 - 06.2014

Cumberland County School
01.2008 - 12.2010

C.Wayne Collier School
01.2006 - 12.2007

Fireantz Pro Hockey Team
01.2004 - 12.2006

Bachelor's Degree (100 Credits) - Health Care Management

Herzing University

Associate's - Medical Office Administration

Western International University

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