Teresa Gil
San Jose,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
24
24
years of professional experience
Work History
Supervisor
Sutter Health
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Educated staff on organizational mission and goals to help employees achieve success.
Department Coordinator
Palo Alto Medical Foundation
01.2023 - 05.2023
- Communicated with managers of other departments to maintain transparency
- Oversaw maintenance and accuracy of health records in compliance with reporting requirements
- Implemented and coordinated health services to meet disability standards
- Kept accurate records for client files and handled related paperwork
- Responded to inquiries by directing calls to appropriate personnel
- Trained new staff on filing, phone etiquette and other office duties
Patient Service Representative
Palo Alto Medical Foundation
09.2019 - 01.2023
- Used Epic to schedule appointments
- Reviewed and corrected claim errors to facilitate smooth processing
- Recommended service improvements to minimize recurring patient issues and complaints
- Followed document protocols to safeguard confidentiality of patient records
- Took copayments and compiled daily financial records
- Daily staffing and weekly scheduling for 8-10 PSR's
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Helped address client complaints through timely corrective actions and appropriate referrals
Orthodontics – Office Manager
Care
04.2017 - 07.2021
Caregiver
IHSS
03.2015 - 04.2017
Store Manager/Sales Representative
MetroPhone
01.2007 - 03.2015
Representative
Metro PCS
09.2005 - 01.2007
- Company Overview: Indirect
- Indirect
HR Administrator
A&A Incorporated
01.2001 - 01.2005
Education
High School Diploma -
Andrew Hill
San Jose, CA06-1993
Skills
- Spanish translation
- Accounts Payable
- Accounts Receivable
- Employee relations
- Finance
- Mentor
- Policies
- Appointment Scheduling
- Patient Assistance
- Medical Insurance
- Patient Information Verification
- Spreadsheets
- Medical Records Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Sutter Health
05.2023 - Current
Department Coordinator
Palo Alto Medical Foundation
01.2023 - 05.2023
Patient Service Representative
Palo Alto Medical Foundation
09.2019 - 01.2023
Orthodontics – Office Manager
Care
04.2017 - 07.2021
Caregiver
IHSS
03.2015 - 04.2017
Store Manager/Sales Representative
MetroPhone
01.2007 - 03.2015
Representative
Metro PCS
09.2005 - 01.2007
HR Administrator
A&A Incorporated
01.2001 - 01.2005
High School Diploma -
Andrew Hill
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