Teresa Dominy
Tyler,TX
Summary
Detail-oriented clinic operations manager with a strong foundation in patient care and administrative excellence. Proven ability to enhance patient satisfaction by streamlining processes and training staff. Committed to compliance and improving operational metrics to support clinic objectives. Nursing team player with eagerness to learn and improve skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinic Operations Manager
BWBL Group
Tyler, Texas
11.2024 - Current
- Oversaw daily clinic operations to ensure efficient patient flow.
- Managed staff schedules to ensure optimal resource allocation and adequate coverage.
- Implemented policies and procedures to enhance patient care standards.
- Trained new employees on clinic protocols and customer service practices.
- Ensured compliance with HIPAA regulations through regular auditing of patient files and records management practices.
- Managed daily operations of the clinic, including overseeing patient flow, registration processes, billing services, medical records maintenance and other administrative functions.
- Created operational performance reports to monitor progress against clinic goals.
- Developed educational materials for use by clinical staff during training sessions.
- Analyzed financial data such as budgets and expenditures to monitor costs and improve cost-effectiveness.
- Assisted physicians in resolving operational issues that could impact patient care quality.
- Organized staff schedules, including assigning tasks, tracking time off requests, and ensuring adequate coverage.
- Oversaw inventory control processes for all medical supplies used in the clinic.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Compiled and analyzed monthly reports to deliver actionable insights on clinic performance.
- Assisted providers with vital signs, phlebotomy, IV insertion/removal, medication administration (PO,IM,SQ)
- Assisted with patient injection and medication teaching
- Maintained lab processes (labeling lab specimens, packaging, centrifuge, and transferring)
Health Unit Coordinator
HHER
Tyler, Texas
03.2022 - 10.2024
- Coordinated patient admissions and discharges efficiently within the healthcare facility.
- Managed medical records using electronic health record systems accurately and securely.
- Assisted nursing staff by relaying critical patient information promptly to ensure care continuity.
- Implemented workflow improvements that streamlined daily operations within the health unit.
- Trained new staff on procedures, policies, and use of electronic systems effectively.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Received requests for medical records from outside agencies or individuals.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Provided customer service assistance to patients who had questions or concerns about their care plans.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Completed insurance forms and other patient documentation, ensuring accuracy and compliance with policies.
- Processed all transfer's to outside facilities and hospitals
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
Customer Service Manager
Gator Waders
Bullard, USA
10.2020 - 02.2022
- Organize and display of store
- Managed all money flowing in and out, weekly balances and deposits
- Assisted warehouse team with unloading product and shipping tasks
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised customer service representatives and assessed performances to determine training needs
- Collaborated with upper management to improve customer service processes and structures.
- Following through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Researched and corrected regular, advanced, and long-standing customer concerns to promote company loyalty.
- Super headed customer satisfaction survey and analyzed results to make action plans.
- Monitored customer service operations to assess agent performance and provide feedback.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Worked with marketing team to launch and manage promotional sales.
- Contacting customers for follow up updates in orders and products.
- Quarterly and yearly reports and creating slideshow documents for the VP and CEO to analyze.
Welder Helper
Troy Construction
Houston, USA
05.2019 - 06.2020
- Organized and maintained equipment to keep team of welders working at adequate and efficient pace.
- Ran equipment safely and efficiently to prevent injuries and accomplish tasks on time.
- Supported current production needs by moving items between equipment, conveyers, and staging areas.
- Maintained equipment in good working order.
- Chipped off and cleaned up welds for excess slag using buffer and grinding tools.
Business Services Accountant
Christus Trinity Mother Frances Hospital
Jacksonville, USA
06.2015 - 05.2019
- Opening doctor’s office and setting up for daily tasks.
- Registering patients for appointments and surgeries.
- Provided weekly cash flow reports containing inflows, outflows, and projections to controller.
- Reviewed and reconciled month end totals ensuring timely and accurate reporting of all financial information.
- Supported budget administration with detailed expense analyses and report reviews.
- Monitored accounts payable and receivable statuses and delegated related tasks.
- Analyzed financial documents to verify accounting data and mathematical accuracy.
- Balanced reports and batch summaries to submit for approval.
- Processing all patient payments and monthly bills.
- Containing insurance companies for patient information, documents, and payment obligations and requirements for current and future procedures and surgeries.
Accounts Payable Clerk
Peltier Nissan/Peltier Subaru
Tyler, USA
03.2013 - 05.2015
- Applied proper codes to invoices, files, and receipts to keep records organized.
- Prepared vendor invoices and processed incoming payments.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Reported financial data and updated financial records in ledgers and journals.
- Maintained good working relationships with vendors and resolved disputes.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Researched, gathered, and collected data to show progress and current costs for accounts.
- Analyzed, constructed, and calculated daily accounting records, payroll and sales transactions.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Preparing weekly payroll for employees.
- Managed cashiers and cash flow from in and out of the service and sales department.
- Assisted with month- end and year-end closing reports.
Office Cashier
Brookshire’s Brothers Grocery
Bullard, USA
01.2009 - 12.2012
- Stocked and balanced all cashier drawers with correct amounts of cash and coin from beginning to end of shifts.
- Greeted customers pleasantly and offered immediate assistance.
- Answered customer inquiries and clarified details regarding charges and prices.
- Monitored self-checkout systems and aided assistance or intervention where required.
- Set up new sales displays each week.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Cross trained in night stocking and inventory.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof of age for alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in the computer systems.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Carried out day-to-day duties accurately and efficiently.
- Answered phone calls to assist customer questions.
- Maintained all cashier schedules and breaks.
- Ran all office equipment and money services such as, cash checking, money orders, lottery, and all money transferring or wiring.
Education
LVN Certification - Nursing
Tyler Junior College
08-2026
High School Diploma -
Bullard High School
05-2010
Skills
- Accounting and bookkeeping
- Accounts payable/Receivable
- Schedule Management
- Strong Interpersonal skills
- Time management
- Professional and mature attitude
- Strong problem solving
- Organization skills
- Patient and customer relations
- Customer Service excellence
- Fast Learner
- Patient care
- Medical record management
- Team collaboration
- Communication skills
- Workflow optimization
- Nursing background
- Nursing best practices
- Nursing workflow
- Nursing services
Certification
- IV Certification
- Phlebotomy Certification
- BLS/ALS Certification
Timeline
Clinic Operations Manager
BWBL Group
11.2024 - Current
Health Unit Coordinator
HHER
03.2022 - 10.2024
Customer Service Manager
Gator Waders
10.2020 - 02.2022
Welder Helper
Troy Construction
05.2019 - 06.2020
Business Services Accountant
Christus Trinity Mother Frances Hospital
06.2015 - 05.2019
Accounts Payable Clerk
Peltier Nissan/Peltier Subaru
03.2013 - 05.2015
Office Cashier
Brookshire’s Brothers Grocery
01.2009 - 12.2012
LVN Certification - Nursing
Tyler Junior College
High School Diploma -
Bullard High School