Teresa Goetz
SAGINAW,MI
Summary
Accomplished Business Manager with a proven track record at US Lighting Ltd, enhancing financial operations and customer relations. Expert in financial management and employee scheduling, Significantly improved customer satisfaction and operational efficiency. Known for outstanding project management and business development skills, excel in fast-paced environments, driving growth and fostering strong professional relationships.
Overview
48
48
years of professional experience
Work History
Business Manager
US Lighting Ltd
05.2006 - Current
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Sole Proprietor
Pressed 4 Time
04.1998 - 04.2006
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
Phone Store Manager
AT&T Store
03.1977 - 07.1997
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
Bachelor of Science - Business Education
Central Michigan University
Mt. Pleasant, MI12-1973
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Documentation And Reporting
- Business Development
- Issue Resolution
- Customer Relations
- Employee Scheduling
Timeline
Business Manager
US Lighting Ltd
05.2006 - Current
Sole Proprietor
Pressed 4 Time
04.1998 - 04.2006
Phone Store Manager
AT&T Store
03.1977 - 07.1997
Bachelor of Science - Business Education
Central Michigan University