Summary
Overview
Work History
Education
Skills
References
Timeline

TERESA GOLDING

PONTOTOC,MS

Summary

Strong clerical background along with ITS and customer service. Strong help desk experience, computer hardware installation, software installation and troubleshooting issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

End User Device Specialist II

North Mississippi Health Services
01.1995 - 07.2023
  • Front office secretary in Radiology in 1995. Responsible for inputting data into system, answering phones, working up orders that came from ER and floors in timely manner to give to Rad Tech's. Maintained positive and professional attitudes Good organizational skills and multi-tasking.
  • November 1995-January 2009 UC/MT on many different floors. Tasks required were answering call lights and phones. Inputting Doctor's orders into our EMR in a timely manner. Furthered organizational and multi-tasking skills. Assisted co-workers and patients with their requests/needs.
  • February 2009 taransferred to the ITS department as a Support Tech. Required tasks were troubleshooting and replacing computer equipment. Floor rounds to check equipment and fix any issues. Assisted with questions/needs from staff when SCM(Sunrise Clinical Management) was implemented in 2012. Assisted with Implementation at Main Unit hospital and Hamilton, AL facility.
  • 2017 the role was expanded to include work at ITS Help Desk. I was also promoted to End User Device Specialist II role. I helped end users with troubleshooting various IT equipment plus application assistance, Job included installing various software applications and troubleshooting those. Also was responsible for after hours Interface monitoring and notified those responsible if necessary. I maintained a professional and concise manner in all of these areas
  • 2019 promoted to End User Device Specialist II. Carried same job responsibilities as EUD III as well as imaging new computers, taking call after hours plus more extensive interface monitoring. Ran 340b reports.
  • 2021 I was brought over by Clinical Systems Operations Director, Rachael Hill to work on various projects with Clinical Analyst team. Other skills obtained were programming and installing Lantronix and iStat devices. I set up and deployed iPads and Butterfly ultrasound devices.
  • Skilled at working independently and collaboratively in a team environment.
  • Led our WOW refresh project (work station on wheels). This took extensive research and collaboration with CNO's and Nurse Managers in the NMHS system. Through this project thousands of dollars were saved that can be used towards other needed projects.
  • Strong clerical skills as well as organizational skills
  • Customer service skills in person and from a help desk perspective
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained consistent work environment, overseeing intricate daily tasks with minimal supervision.
  • Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situation
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Proved successful working within tight deadlines and a fast-paced environment
  • Strengthened communication skills through regular interactions with others
  • Organized and detail-oriented with a strong work ethic
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Paid attention to detail while completing assignments
  • Worked flexible hours across night, weekend and holiday shifts
  • Developed and maintained courteous and effective working relationships
  • Identified issues, analyzed information and provided solutions to problems
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Cultivated interpersonal skills by building positive relationships with others
  • Delivered executive level updates on technology status.
  • Tested and analyzed devices to improve performance and reliability.
  • Analyzed and developed innovative resolutions for complex problems.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Pontotoc High School, Pontotoc, MS
05.1990
  • Member of Warriors for Christ, SADD and high school baqnd

Some College (No Degree) -

Itawamba Community College, Fulton, MS

Skills

  • Customer Needs Assessments
  • Improvement Recommendations
  • Good Written Communication
  • Report Troubleshooting
  • Technical Support
  • Maintaining Quality Assurance Standards
  • Equipment Troubleshooting
  • Technical Documentation
  • High-Volume Environments
  • Device Testing and Adjustment
  • Knowledge in Service Now, Citrix, SCM

References

Sonya Leach, Manager Clinical Analyst Group NMHS

Roy Price, former co-worker and now a employee of iMethods

Rachael Hill, Director of Clinical Systems Operations, NMHS

Steve Newby, Supervisor of the End User Device team, NMHS

Dr. Chris Davis, CIO of ITS at NMHS

Sarah Cash, Virtual Trainer for NMHS via i Methods


Timeline

End User Device Specialist II - North Mississippi Health Services
01.1995 - 07.2023
Pontotoc High School - High School Diploma,
Itawamba Community College - Some College (No Degree),

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TERESA GOLDING