Teresa Goldstein
Las Vegas,Nevada
Summary
As a member of your administrative staff, my goal is to provide support to the company in achieving increased revenues,decreasing costs and improving overall customer experiences.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Consumer Attorney Marketing Group
09.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
PSI
09.2017 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Office Assistant
NCS Pearson
10.2006 - 10.2017
- Customer and people oriented - Problem solver - Goal oriented
- Coordinate appointments, work schedules, assignments, and operations across departments
- Office skills including Microsoft 365: process and prepare memos, correspondence, travel vouchers, and other documents; data entry; type 50 words/minute; file and maintain electronic and hard copy records; scan, fax, email on various office equipment; answer multiline phones
- Microsoft Excel, Powerpoint,Outlook
- Word 2012
- Troubleshoot computers
- Softwares for computers: Microsoft Excel, Microsoft Outlook
- Administrator Add ons
- I installed per IT department the version for the testing candidates
- Organized,coordinated and executed work schedules, assignments, and appointments in
- Various departments
- Formatted customer information to improve production within the company
- Quality control-inspected and maintained materials,products, and equipment
- Customer relations- Directed candidates to appropriate departments on the phone and in
- Person.
Customer Service Representative
TTEC
01.2017 - 06.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Lead 3yr olds teacher
Trinity Preschool
02.2004 - 09.2006
- Daily lesson plans implemented
- Oversaw daily Health and Safety Quidlines and made sure that they were followed
- Housekeeping duties were carried out
- Trained teacher’s Aides and organized the After School Care Program with the Pre-K teachers.
Education
Associates Degree - Early Childhood Education
Fullerton Community College
1993
Business Administration courses - undefined
Community of Southern Nevada
1988
Skills
- Skills and ABILITIES
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Timeline
Customer Service Representative
Consumer Attorney Marketing Group
09.2022 - 03.2023
Customer Service Representative
PSI
09.2017 - 07.2022
Customer Service Representative
TTEC
01.2017 - 06.2017
Office Assistant
NCS Pearson
10.2006 - 10.2017
Lead 3yr olds teacher
Trinity Preschool
02.2004 - 09.2006
Associates Degree - Early Childhood Education
Fullerton Community College
Business Administration courses - undefined
Community of Southern Nevada
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