TERESA GOMEZ
DISPATCHER
Amarillo,TX
Summary
Resourceful and dedicated with motivational leadership, training and employee supervision experience. Four years in Corrections / Law Enforcement. Self-motivated with exceptional communication and computer capabilities. Manage all administrative requirements with strong attention to detail, including schedules, forms and incident reports.
Overview
11
11
years of professional experience
Work History
DISPATCHER
Atmos Energy
03.2024 - Current
- Handle incoming calls and dispatch requests from customers and technicians in a professional and efficient manner.
- Provide excellent customer service and resolve issues promptly to ensure customer safety
- Coordinated emergency response efforts, ensuring timely communication between field crews and management.
- Managed high-pressure situations by assessing risks and deploying resources effectively to maintain safety standards.
CUSTOMER SERVICE ASSOCIATE
Atmos Energy
07.2022 - 03.2024
- Assist customers with taking payments over the phone
- Process credit card payments with no errors
- Assist in trouble shooting online accounts for customers
- Send work orders to Service Technicians
FORKLIFT DRIVER/BANDER OPERATOR
International Paper
01.2022 - 07.2022
- Inspect the quality of boxes before they are banded and loaded
- Inspection of trailers
- Keep records of weights and quantity of bales
WORKER I
Texas Health & Human Service Commission
08.2021 - 12.2021
- Responsible for contacting clients and assisting them with any questions
- Kept detailed records of clients applications
- Provided hundreds of clients with food and medical assistance throughout the State of Texas
SERGEANT OF CORRECTIONS
Texas Department of Criminal Justice
12.2019 - 08.2021
- Under direction, supervised the activities of staff in a correctional facility; ensured inmates safety and security, coordinated inmate programs; assisted a Lieutenant in managing a detention facility; and performed other work as required.
- Kept detailed records of incidents, activities, and inmate counts.
- Coordinated responses to emergencies such as assaults and escapes.
- Transferred inmates safely between prison cells, jail facilities, courthouse and hospitals.
- Maintained public safety
CORRECTIONS OFFICER
Texas Department of Criminal Justice
08.2017 - 12.2019
- Responsible for the custody, safety, security and supervision of inmates in a prison.
- Detected and removed contraband through unscheduled cell inspections.
- Reduced incident risk by remaining alert for signs of disorder or tension.
- Fulfilled tower surveillance duty, monitored grounds for security breaches.
ASSISTANT
Texas Communications International
05.2015 - 07.2017
- Providing administrative support to ensure efficient operation of the office.
- Supporting managers and employees through a variety of tasks related to organization and communication.
- Responsible for confidential and time sensitive material.
- Familiar with a variety of the field's concepts, practices and procedures.
- Tracked finances, projects and schedules with diverse computer programs.
- Oversaw accurate accounts payable and receivable actions by distributing invoices, updating accounts and issuing payments.
Education
ASSOCIATES - CRIMINAL JUSTICE
South Plains College
Levelland, TX05-2010
DIPLOMA - undefined
New Home High
New Home, TX05-2006
Skills
- Administrative writing skills
- Administrative Oversight
- Patience
- Teamwork
- Multitask
- Customer Relations
- Proficiency in Microsoft Programs
- Task Prioritization
- Verbal communication
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
DISPATCHER
Atmos Energy
03.2024 - Current
CUSTOMER SERVICE ASSOCIATE
Atmos Energy
07.2022 - 03.2024
FORKLIFT DRIVER/BANDER OPERATOR
International Paper
01.2022 - 07.2022
WORKER I
Texas Health & Human Service Commission
08.2021 - 12.2021
SERGEANT OF CORRECTIONS
Texas Department of Criminal Justice
12.2019 - 08.2021
CORRECTIONS OFFICER
Texas Department of Criminal Justice
08.2017 - 12.2019
ASSISTANT
Texas Communications International
05.2015 - 07.2017
DIPLOMA - undefined
New Home High
ASSOCIATES - CRIMINAL JUSTICE
South Plains College