Teresa Gonzalez
Bradenton,FL
Summary
Sales-minded and customer service driven Travel Specialist with passion to sell and focused on leisure travel. Offers strong research background and love of all things travel. Enjoys working with clients searching for vacation of lifetime.
Overview
17
17
years of professional experience
Work History
Europe Specialist
Europe Express
Sarasota, Florida
11.2023 - Current
- Serve as the main point of contact for travel advisors booking customized European vacations through Europe Express.
- Assist travel agents in creating tailored itineraries that combine flights, rail, accommodations, tours, and activities across multiple European destinations.
- Provide expert destination knowledge and product recommendations to help advisors match their clients with the right experiences.
- Deliver accurate quotes, pricing, and booking support while ensuring timeliness and attention to detail.
- Troubleshoot issues quickly and efficiently, ensuring smooth travel for agents’ clients and building advisor confidence in Europe Express services.
- Stay current on European travel trends, seasonal highlights, and supplier updates to proactively support advisor sales efforts.
- Cultivate strong relationships with travel agency partners, encouraging loyalty and repeat business.
Travel Consultant
Ultimate Jet Vacations
Miami, FL
03.2022 - 11.2022
- Act as the primary point of contact and support for travel advisors, providing expert guidance on UJV’s portfolio of luxury properties and services.
- Partner with travel agents to design tailored itineraries, ensuring each trip reflects their clients’ preferences while highlighting exclusive UJV perks.
- Deliver timely and accurate information on availability, pricing, and special offers to help advisors close sales with confidence.
- Provide white-glove service by troubleshooting booking issues, managing last-minute changes, and ensuring seamless execution of travel arrangements.
- Build strong, lasting relationships with travel partners to foster trust, loyalty, and repeat business.
- Collaborate with internal teams to enhance agent resources, streamline processes, and elevate the advisor booking experience.
Villa Specialist
Villas Of Distinction/World Travel Holdings
Bradenton, FL
01.2017 - 06.2021
- Researched and created memorable and exquisite villa experience for high-level and VIP clients.
- Act as the primary support and resource for travel advisors booking luxury villa vacations worldwide.
- Guide agents through the villa selection process, matching client needs with the right properties, destinations, and amenities.
- Provide detailed and accurate quotes, availability, and booking confirmations in a timely manner.
- Collaborate with travel advisors to design personalized itineraries that include villa stays, transportation, private chefs, excursions, and concierge services.
- Deliver concierge-level service by anticipating agent and client needs, resolving issues quickly, and ensuring smooth, stress-free travel experiences.
- Educate and empower travel advisors through product knowledge, training sessions, webinars, and destination updates.
- Build and maintain strong relationships with travel agency partners, fostering trust, loyalty, and long-term collaboration.
- Stay informed on global villa inventory, destination trends, and new product offerings to proactively assist advisors in growing their villa sales.
Travel Counselor
American Express Travel
Littleton, CO
11.2013 - 01.2016
- Handled travel arrangements for VIP Centurion and Platinum card members.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Independent Travel Consultant
Nexion
Littleton, CO
09.2008 - 11.2013
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Education
Some College (No Degree) - Interior Design
Arapahoe Community College
Littleton, COJones School of Business
Denver, COSkills
- Strong sales and interpersonal skills
- Administrative tasks
- MS Office
- Detail oriented and highly organized
- High call center volume environments
- Proficient in GDS (Sabre & Apollo)
- Wholesale Sales
- Villa Sales
- International Reservations
- Travel Arrangements
Timeline
Europe Specialist
Europe Express
11.2023 - Current
Travel Consultant
Ultimate Jet Vacations
03.2022 - 11.2022
Villa Specialist
Villas Of Distinction/World Travel Holdings
01.2017 - 06.2021
Travel Counselor
American Express Travel
11.2013 - 01.2016
Independent Travel Consultant
Nexion
09.2008 - 11.2013
Some College (No Degree) - Interior Design
Arapahoe Community College
Jones School of Business