Teresa Gonzalo

Work History

Inventory Control Specialist

Essendant

01.2018 - 01.2023

Completed physical inventory counts each month.
Audited and corrected discrepancies in inventory numbers.
Completed daily cycle counts to maintain accuracy of records.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Developing inventory management systems
Maintaining stock levels
Coordinating logistics of orders and transfers
Controlling flow of supplies and equipment
Tracking and analyzing inventory maintenance
Developing protocols for loss mitigation
Collaborating with supply chain dealers to order products and ensure quality
Tracking incoming and outgoing materials and products
Monitoring reorders
Initiating restock requests according to demand
Conducting audits on all inbound and outbound activities
Assigning work and monitoring productivity to ensure high standards of quality, accuracy, housekeeping, and safety
Maintaining high level of associate morale and recognition
Recorded information, shortages, and discrepancies to keep records current and accurate.
Completed daily cycle counts to maintain accuracy of records
Audited and corrected discrepancies in inventory numbers
Completed physical inventory counts each day
Developed and implemented inventory management strategies for improved stock flow.

Customer Service Returns Assistant

Camping World Distribution Warehouse

Process returns, credit customer accounts, contact vendors for return authorizations.
Data Entry.
Audit Inventory.
Operate sit down forklift to retrieve pallets of merchandise and load trailers.
Pick, ship and receive inventory.
Rapidly learn and master varied computer programs: Oracle, Red Prairie, Voice Director, WMS, RF scanners and Gers.
Record purchases.
Maintain data base.
Performs physical count of inventory.
Reconciles actual stock count to computer generated reports.
Receives, unpacks and delivers goods.
Restocks items as necessary.
Label shelves.
Assist supervisor in daily operations.
Credited customer accounts.
Worked with vendors to return product.
Contacted retail stores for merchandise returned.
Audited inventory.
Daily and monthly reports.
Planned special orders, and supplies for Retail stores.
Answered customer questions about product availability and shipment times.
Utilized problem-solving skills to address customer queries and complaints.
Collaborated with other departments to guarantee customer satisfaction.
Investigated and resolved customer inquiries and complaints quickly.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Responded to customer requests, offering excellent support.
Built strong relationships with customers and colleagues.
Responded to customer calls and emails to answer questions about products and services.
Maintained clean and organized work environment to maintain safety.
Communicated with suppliers to maintain updated information regarding status of current orders.
Organized and scheduled customer orders to appropriate departments.
Communicated with suppliers to maintain updated information regarding status of current orders.
Managed 20 + incoming calls each day with utmost professionalism and knowledgeable service.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Reviewed and edited documents for accuracy, grammar and clarity.
Worked closely with management to provide effective assistance for specific aspects of business operations.

Warehouse Operator

Camping World Distribution Warehouse

01.2003 - 01.2018

Process returns, credit customer accounts, contact vendors for return authorizations.
Data Entry.
Audit Inventory.
Operate sit down forklift to retrieve pallets of merchandise and load trailers.
Pick, ship, and receive.
Rapidly learn and master varied computer programs: Oracle, Red Prairie, Voice Director, WMS, RF scanners and Gers.
Record purchases.
Maintain data base.
Performs physical count of inventory.
Reconciles actual stock count to computer generated reports.
Assist supervisor in daily operations.
Credited customer accounts.
Worked with vendors to return product.
Audited inventory.
Daily and monthly reports.
Planned special orders, and supplies for Retail stores.
Loaded, unloaded, and moved material to and from storage and production areas.
Supervising receipt's, dispatching, and storage of goods in warehouse.
Managing warehouse staff, vehicles, and other equipment.
Overseeing security, sanitation, and administrative functions.
Implementing procedures and policies to ensure effective and safe operations.
Analyzing logistics data to increase productivity and prevent loss.
Setting up layout and ensuring efficient space utilization.
Preparing schedules and training new employees.
Completed over 30 customer orders each day in warehouse setting.
Loaded, unloaded, and moved material to and from storage and production areas.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Checked packages and merchandise for damage and notified vendors.
Used forklifts and pallet jacks to relocate products.
Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Mail Handler / Clerk

United States Post Office/ Distribution Warehouse

01.2000 - 01.2002

Handled and sorted mail
Used automated mail sorting machines and flat sorter machines.
Lifting, carrying and moving parcels and packages weighing up to 70 lbs
Operating forklifts and other machinery
Separating, sorting, and processing mail and packages according to postal regulations and procedures
Assisting mail carriers and customers with mail and package delivery
Running high speed inserting equipment and canceling machines
Performing basic clerical tasks such as filing and labeling
Keeping work areas clean and neat
Utilized physical strength to move mail and packages of varying sizes and weights
Followed safety protocols while handling and sorting mail for personal safety purposes
Inspected mail for damages and took appropriate action to deliver in good condition
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Stamped sealed and sorted mail.
Proved successful working within tight deadlines and a fast-paced environment.
Maintained high level of confidentiality with mail items in line with regulations.
Monitored performance of all processing machines to identify and address any operational issues
Performed routine preventive maintenance on sorting machines and removed envelope jams

Summary

Overview

Work History

Inventory Control Specialist

Customer Service Returns Assistant

Warehouse Operator

Mail Handler / Clerk

Education

General Education - General Studies

Certificate of Completion -

High School Diploma -

Skills

Languages

Work Availability

Timeline

Similar Profiles

Jaylen DickersonJaylen Dickerson

Yolanda HernandezYolanda Hernandez

Robert HaglerRobert Hagler

Leonard GuillaumeLeonard Guillaume

Tyler ShenTyler Shen