Teresa Goodyear
Overbrook,KS
Summary
Experienced Claims Trainer with solid background in managing and facilitating claims education programs. Strengths include creating comprehensive training materials, developing curriculum, and fostering a supportive learning environment for team members. Demonstrated success in enhancing staff's skills and performance through effective training strategies. Significant impact made on improving efficiency and quality of claim handling processes at previous workplaces.
Overview
34
34
years of professional experience
Work History
Claims Trainer
Blue Cross Blue Shield Of Kansas
Topeka, KS
07.1983 - 05.2017
- Developed and delivered training programs to support the claims process.
- Conducted needs assessments to determine appropriate training content and methods for claims staff.
- Provided feedback on performance of new hires during their training period.
- Created detailed job aids, user manuals, and other materials to support the learning process.
- Monitored progress of trainees throughout the program and provided additional instruction as needed.
- Maintained records of employee attendance at training events and tracked completion rates.
- Designed interactive exercises that allowed trainees to practice newly acquired skills.
- Reviewed existing policies, procedures, and regulations pertaining to claims handling.
- Tracked changes within the industry that may impact current training strategies.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Education
High School Diploma -
Highland Park High School
Topeka, KS05-1980
Skills
- Claims resolution
- Policy Interpretation
- Claims Investigation
- Mentoring abilities
- Claims Processing
- Compliance Monitoring
Timeline
Claims Trainer
Blue Cross Blue Shield Of Kansas
07.1983 - 05.2017
High School Diploma -
Highland Park High School
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