Teresa Gordon
7 Cherry Tree Lane,VA
Summary
Willingness to take on added responsibilities to meet team goals.
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Mailing
Mid-Valley Express
Verona, Va
02.2023 - Current
- Operated sorting machinery to efficiently process mail for distribution.
- Coordinated timely delivery schedules to ensure prompt service to clients.
- Maintained accurate inventory of mailing supplies and equipment.
- Assisted in training new team members on safety protocols and operational procedures.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for tracking purposes.
- Collaborated with team members to streamline mailroom operations, resulting in improved workflow and productivity.
- Improved mail delivery efficiency by organizing and sorting mail according to delivery routes and schedules.
- Coordinated bulk mailing projects for clients, effectively managing deadlines and ensuring accuracy throughout the process.
- Maintained professional communication with clients and co-workers, ensuring any issues or concerns were addressed promptly and effectively.
- Assisted customers with mailing inquiries and resolved issues promptly, ensuring a positive experience for all clients.
- Labeled, weighed and processed mail and packages for efficient distribution.
- Maintained clean and organized mail room to promote safety and efficiency.
- Proved successful working within tight deadlines and a fast-paced environment.
- Updated and maintained mailing lists and customer records.
Flo Master Operator
Printing Express, Inc.
Harrisonburg, VA
02.2014 - 02.2023
- Operated advanced printing machinery to ensure quality production standards.
- Coordinated workflow schedules to optimize production efficiency and minimize downtime.
- Mentored junior operators on equipment handling and safety protocols.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Conducted routine maintenance checks on printing equipment to ensure optimal performance.
- Improved product quality by identifying potential issues during production runs, applying corrective actions promptly when necessary.
- Contributed to cost reduction efforts through waste minimization strategies and energy-saving initiatives implemented across the plant floor.
- Trained new operators on equipment usage, safety protocols, and quality control measures, improving overall team performance.
- Provided on-the-job training to newly hired workers and team members.
Clerk
Zach's Country Store
Mt. Solon, Va
02.2012 - 02.2014
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Staff Coordinator
Home Instead Senior Care
Verona, VA
02.2007 - 02.2011
- Coordinated care schedules for clients, optimizing staff assignments based on availability and client needs.
- Implemented training programs for new staff, enhancing service quality and compliance with policies.
- Developed and maintained relationships with families, fostering trust and communication regarding client care.
- Streamlined administrative processes using scheduling software, improving efficiency in daily operations.
- Led team meetings to address challenges and share best practices, promoting a collaborative work environment.
- Established protocols for emergency response scenarios, enhancing safety measures for clients and staff alike.
- Reviewed and updated company policies as needed to ensure compliance with industry regulations and best practices.
- Served as a liaison between upper management and staff teams, effectively communicating expectations while addressing concerns.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Bank Teller
F&M Bank
Bridgewater, Va
01.2002 - 06.2005
- Processed customer transactions accurately and efficiently, ensuring excellent service quality.
- Assisted clients with account inquiries, providing detailed information and support.
- Managed cash drawers, balancing daily transactions to maintain accuracy.
- Trained new tellers on operational procedures and customer service best practices.
- Resolved customer complaints promptly, fostering positive relationships and trust.
- Monitored compliance with banking regulations, ensuring adherence to policies and procedures.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
Bank Teller/ Loan Officer Assistant
Shenandoah National Bank
Harrisonburg, Va
01.2002 - 06.2005
- Processed customer transactions accurately using banking software and cash handling procedures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed daily cash drawer, ensuring accuracy in balancing funds at the end of each shift.
- Trained new tellers on operational procedures and best practices for customer interaction.
- Developed strong relationships with customers, fostering loyalty through personalized service and trust-building efforts.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Trained new hires on customer service policies and procedures.
- Facilitated loan processing by gathering and verifying financial documentation.
Vault Teller/CSR
F&M Massanutten Bank
Bridgewater, Va
01.2000 - 01.2002
- Managed vault transactions, ensuring accuracy and compliance with financial regulations.
- Oversaw cash handling procedures, minimizing discrepancies through diligent auditing practices.
- Streamlined operational workflows, enhancing efficiency in vault operations and customer service processes.
- Trained new staff on vault protocols, fostering a culture of accountability and precision.
- Implemented security measures to safeguard cash assets, reducing risk exposure for the organization.
- Mentored junior tellers on best practices for customer interactions and conflict resolution techniques.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Properly processed deposits, withdrawals and payments for average of [Number] customers daily.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
- Assisted in the successful completion of internal and external audits through meticulous record-keeping and thorough preparation of required documentation.
- Maximized security of physical assets by consistently following proper cash handling guidelines and protocols during daily operations.
- Maintained strict confidentiality of bank records and client information.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Maintained, organized and stocked teller window areas.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Upheld strict confidentiality standards regarding sensitive information pertaining to both customers and co-workers alike, preserving trust within the workplace environment.
- Streamlined end-of-day closing procedures through efficient organization of vault contents, reducing time spent on daily tasks.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
High School Diploma -
Fort Defiance HS
Fort Definace 06-1994
Skills
- Strong organization skills
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer service
Certification
FLO MASTER OPERATION CERTIFICATE
Timeline
Mailing
Mid-Valley Express
02.2023 - Current
Flo Master Operator
Printing Express, Inc.
02.2014 - 02.2023
Clerk
Zach's Country Store
02.2012 - 02.2014
Staff Coordinator
Home Instead Senior Care
02.2007 - 02.2011
Bank Teller
F&M Bank
01.2002 - 06.2005
Bank Teller/ Loan Officer Assistant
Shenandoah National Bank
01.2002 - 06.2005
Vault Teller/CSR
F&M Massanutten Bank
01.2000 - 01.2002
High School Diploma -
Fort Defiance HS