Summary
Overview
Work History
Education
Skills
Timeline
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Harriett E. Jackson

Jacksonville

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Clerical position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

39
39
years of professional experience

Work History

Part-time Clerical

City Of Jacksonville
09.2017 - Current
  • Greets the public and answers the phone
  • Demonstrates proficiency in the City of Jacksonville’s competencies
  • Performs related work as required
  • Responds to inquiries and complaints from the general public and interprets and explains departmental policies and procedures to customers
  • Gathers information and assists the general public in completing required forms and documents

Office Associate

K-Mart
11.2014 - 08.2016
  • Handle Receiving issues
  • Handle cash tills
  • Replenish cashier trays
  • Reconcile cash

Inbound Sales Representative

Convergys
09.2012 - 12.2013
  • Assist customers on concerns and issues via telephone
  • Recommend new products to customers based on need and interest

Transportation Sales Representative

ABF Freight
10.1998 - 08.2011
  • Handle 350 freight accounts, shipping throughout the US, Canada and Puerto Rico
  • Estimate or quote prices, credit or contract terms, warranties and delivery dates
  • Recommend products to customers based on need and interests
  • Received the 'Employee of the Quarter' several times
  • Answered customer questions about shipping, pricing, availability, credit terms and use of equipment

Cashier/Customer Service

Powertel
03.1997 - 10.1998
  • Issue receipts, refunds, credits or used equipment to customers
  • Received payments via cash, check, credit cards, vouchers or automatic debits
  • Recommended products to customers based on need and interests
  • Resolved customer complaints
  • Answered customer questions and provided information on procedures and policies
  • Greeted customers upon entering the office

Customer Service Representative

Armstrong Lock & Key
03.1994 - 03.1997
  • Greeted customers upon entering the office
  • Helped to discover and provide resolution to customer need
  • Operated key cutting machines
  • Keep record logs of company locks and keys
  • Took inventory of all stock and requisition of new stock
  • Provided customer service via telephone or in person to customers

Customer Service Representative

Piner’s Wholesale Hardware (dba Piner’s Locksmith)
08.1986 - 02.1994
  • Provided support for order pulling and purchasing
  • Checked stock levels and reordered merchandise as needed
  • Provided sales and clerical support, dispatched for locksmith
  • Operated key cutting machines

Education

High School -

Old Stanton High School
Jacksonville, FL

Skills

  • Microsoft Word
  • Excel
  • General office equipment
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Dependable and responsible

Timeline

Part-time Clerical

City Of Jacksonville
09.2017 - Current

Office Associate

K-Mart
11.2014 - 08.2016

Inbound Sales Representative

Convergys
09.2012 - 12.2013

Transportation Sales Representative

ABF Freight
10.1998 - 08.2011

Cashier/Customer Service

Powertel
03.1997 - 10.1998

Customer Service Representative

Armstrong Lock & Key
03.1994 - 03.1997

Customer Service Representative

Piner’s Wholesale Hardware (dba Piner’s Locksmith)
08.1986 - 02.1994

High School -

Old Stanton High School

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Harriett E. Jackson