Summary
Overview
Work History
Education
Certification
Timeline
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Teresa Grain

Fort Myers,FL

Summary

Professional with robust experience in application support, equipped to deliver high-impact solutions. Strong focus on team collaboration and result achievement, adaptable to changing needs. Skilled in troubleshooting, issue resolution, and user training. Reliable and flexible, with commitment to excellence in service delivery.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Application Support Specialist

School District Of Lee County
10.2023 - Current
  • Enhance application functionality by diagnosing and resolving hardware and software issues.
  • Improve customer satisfaction by providing timely and efficient support for various applications.
  • Streamline troubleshooting processes, leading to faster resolution times for end users.
  • Develop comprehensive user guides and training materials to facilitate successful application adoption.

Technology Support Specialist

Challenger Middle School
08.2021 - 10.2023
  • Coordinated with District technology support personnel in troubleshooting and maintenance of school-based wiring plans and network documentation.
  • Assisted educators in planning for and use of technology in instructional program.
  • Recommend budget requirements and provide purchase order information based on configuration plans and network documentation.
  • Used appropriate equipment to isolate and replace faulty data systems, network equipment, and related technologies.

Television Production Coordinator

Challenger Middle School
08.2021 - 10.2023
  • Coordinated and instructed this Academic Course that prepares students for Adobe Premier Pro Industry Standard Certification.
  • Provided academic and hands-on experience for interests as writers, directors, editors and on-air camera personalities.

Full Time Computer Network Support Specialist

State Of Florida: Department Of Health
05.2021 - 08.2021
  • Troubleshot failed drives, warnings and unscheduled reboots. Supported routers, switches, wireless access points and network servers. Managed all software and hardware issues for end-users.
  • Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.

Education

Associate of Science - Network Systems Technology

Florida SouthWestern State College
Fort Myers, FL
06.2025

Associate of Science - Computer Programming And Analysis

Florida Southwestern State College
Fort Myers, FL
04.2023

Bachelor of Arts - Communications

University of South Florida
Tampa, FL
04.2019

Certification

  • CompTIA A+, CompTIA Network +
  • CCC - Computer Programming Specialist, FSW, 2023
  • CCC - Information Technology Specialist, FSW, 2023

Timeline

Application Support Specialist

School District Of Lee County
10.2023 - Current

Technology Support Specialist

Challenger Middle School
08.2021 - 10.2023

Television Production Coordinator

Challenger Middle School
08.2021 - 10.2023

Full Time Computer Network Support Specialist

State Of Florida: Department Of Health
05.2021 - 08.2021
  • CompTIA A+, CompTIA Network +
  • CCC - Computer Programming Specialist, FSW, 2023
  • CCC - Information Technology Specialist, FSW, 2023

Associate of Science - Network Systems Technology

Florida SouthWestern State College

Associate of Science - Computer Programming And Analysis

Florida Southwestern State College

Bachelor of Arts - Communications

University of South Florida

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Teresa Grain