Teresa Grall

• Dispensed medications accurately to patients and healthcare staff.
• Maintained inventory by restocking shelves and organizing supplies.
• Assisted pharmacists in preparing medication orders and compounding prescriptions.

• *Perform medication reconciliation and review patient medication histories to ensure accuracy and continuity of care.*Complete medication prior authorizations and assist with insurance-related coverage investigations.*Utilize Electronic Medical Records (EMR) systems to document patient interactions, observations, referrals, and care coordination activities.*Conduct care gap screenings and track departmental quality metrics to support improved patient outcomes.*Manage high-volume in-basket communication pools while maintaining timely and accurate documentation.*Collaborate with healthcare providers and interdisciplinary teams to coordinate patient care and medication access.*Maintain strict patient confidentiality and HIPAA compliance in all documentation and communications.*Provide compassionate patient support while working efficiently in a fast-paced clinical environment.

*Processed insurance claims, resolved third-party rejections, and *investigated coverage issues to ensure timely medication access for patients.

*Utilized pharmacy dispensing systems to accurately enter, process, and fill over 700 prescriptions daily.

*Communicated directly with insurance providers to resolve billing discrepancies and obtain claim approvals.

*Maintained accurate patient profiles including demographics, allergies, and medication histories.

*Trained and supervised pharmacy technicians on workflow efficiency, customer service, and pharmacy procedures.

*Managed pharmacy inventory, medication stock rotation, and controlled substance documentation.

*Assisted pharmacists with high-volume prescription problem resolution while maintaining quality patient care.

*Scheduled staff, conducted interviews, and supported daily pharmacy operations.