Teresa Grimmer
Charlotte,NC
Summary
Ambitious Customer Service Representative with 10+ years of experience and passion for the customer service industry. Personable, and administrative experienced with conflict resolution as well as being sensitive to others' needs. Striving to learn and grow within the company through actions that represent a hard work ethics.
Overview
12
12
years of professional experience
Work History
Brand Ambassador
Breville
01.2021 - Current
- Educate customer and business partners by providing complete up-to date information on products and values which makes Breville products stand out
- Attending events to represent Breville
- Monthly scheduling
- Meeting sales goals
- Visiting stores on weekly to provide training and check on inventory
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
Administrative Assistant Payroll
ISS FACILITY SERVICES
01.2020 - 01.2021
- Recruiting
- Checking Background Checks
- Authorized Signer for Charlotte Airport
- Issuing Badges for employees
SUPERVISOR Managing team of Agent
ISS FACILITY SERVICES
01.2018 - 01.2020
- Payroll
- Responsible for interviewing potential new hires
- Addressing employee concerns and resolving them
- Training new agents at the check-in counter
- Preparing a daily duty roster as well as monthly schedules
- Supervising agents during the check-in to guarantee great customer service is being delivered
- Holding daily briefings with all the agents at the at the start of the shift and the end
- Security badging of all employees
Supervisor
Delta Global SErvices
01.2014 - 01.2018
- Managing team of Agents
- Responsible for interviewing potential new hires
- Addressing employee concerns and resolving them
- Training new agents at the check-in counter
- Preparing a daily duty roster as well as monthly schedules
- Supervising agents during the check-in to guarantee great customer service is being delivered
- Holding daily briefings with all the agents at the at the start of the shift and the end
- Security badging of all employees
Cashier
PEi Wei
04.2013 - 05.2016
- Money Handling
- Assessing customer needs
- Managing orders
- Completing daily duty task
- Page 2
Education
High school Diploma -
2004
Skills
- Skills & Abilities
- Payroll
- Monthly Scheduling
- Time Management
- Great Organization skills
- Trainer
- Computer Proficiency
- Customer Complaint Resolution
- Customer Service
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Appointment Confirmation
- Administrative and Clerical Support
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Brand Ambassador
Breville
01.2021 - Current
Administrative Assistant Payroll
ISS FACILITY SERVICES
01.2020 - 01.2021
SUPERVISOR Managing team of Agent
ISS FACILITY SERVICES
01.2018 - 01.2020
Supervisor
Delta Global SErvices
01.2014 - 01.2018
Cashier
PEi Wei
04.2013 - 05.2016
High school Diploma -
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