Teresa Guajardo
Buckeye,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Unarmed Security Guard
Allied Universal Security Services
12.2022 - 12.2023
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained visitor logs for accurate record-keeping and improved site access control.
Remote Customer Service Representative
TTEC
05.2020 - 05.2021
- Promptly responded to inquiries and requests from prospective customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volume while maintaining exceptional customer service standards, leading to positive feedback from clients.
- Developed strong relationships with clients and healthcare providers through clear communication and empathy during challenging situations.
- Educated clients about health insurance coverage options, benefits and costs.
Health Services Coordinator
Banner University Medical Center Phoenix Campus
05.2019 - 10.2019
- Promoted a positive work environment by fostering open communication and teamwork among colleagues.
- Removed trash and straightened counters to keep antepartum unit clean and neat.
- Coordinate the process of patient admission and discharge including filling up forms, maintaining patient records.
- Perform administrative and official duties.
Customer Service Representative
Convey Health Services
09.2013 - 08.2017
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Responded proactively and positively to rapid change.
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
Customer Care Representative
Global Contact Services
04.2010 - 04.2013
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier Stocker
Kohls Department
10.2008 - 01.2010
- Addressed customer needs and made product recommendations to increase sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
RMH
08.2004 - 09.2008
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Created and maintained detailed database to develop promotional sales.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Certificate - Electronic Health Records
04.2017
High School Diploma -
05.2007
Skills
- Following scripts
- Teamwork and Collaboration
- Customer Relations
- Order documentation
- Account Updates
- Assertiveness
- Office equipment proficiency
- Problem-solving abilities
- Call Metrics
- Call Center Operations
- Computer Skills
- Retail store support
- Calm Under Pressure
- Money handling abilities
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Critical Thinking
- HIPAA knowledge
- Remote Office Availability
Languages
Spanish
Full Professional
Timeline
Unarmed Security Guard - Allied Universal Security Services
12.2022 - 12.2023
Remote Customer Service Representative - TTEC
05.2020 - 05.2021
Health Services Coordinator - Banner University Medical Center Phoenix Campus
05.2019 - 10.2019
Customer Service Representative - Convey Health Services
09.2013 - 08.2017
Customer Care Representative - Global Contact Services
04.2010 - 04.2013
Cashier Stocker - Kohls Department
10.2008 - 01.2010
Customer Service Representative - RMH
08.2004 - 09.2008
University of Phoenix - Certificate, Electronic Health Records
Kofa High School - High School Diploma,
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