Teresa Guajardo
Buckeye,AZ
Summary
To obtain a position where I can utilize my exceptional customer service and administrative skills to the benefit of my employer's mission.
Overview
5
5
years of professional experience
Work History
Sales and Reservation
U-Haul International
Phoenix, AZ
10.2023 - 02.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Handle inbound calls, assist customers with reservations, match their needs with U-Haul products and services, and ensure a smooth customer experience by adhering to defined guidelines and scripts.
Security Officer
Allied Universal Security Services
Tolleson, AZ
12.2022 - 10.2023
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked for safety hazards and took corrective action when necessary.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Tempe, AZ
05.2020 - 11.2022
- Verified patient demographic information in order to ensure accuracy of data entry.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained client confidentiality according to HIPAA regulations at all times.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Education
Certificate of Technical Studies - Electronic Health Records
University of Phoenix
Tempe, AZ04-2017
High School Diploma -
Kofa High School
Yuma, AZ05-2007
Skills
- Customer service
- Sales support
- Reservation management
- Data entry
- Inventory management
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Sales and Reservation
U-Haul International
10.2023 - 02.2025
Security Officer
Allied Universal Security Services
12.2022 - 10.2023
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
05.2020 - 11.2022
Certificate of Technical Studies - Electronic Health Records
University of Phoenix
High School Diploma -
Kofa High School
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