Teresa Gugliuzza
Thornton,CO
Summary
Dedicated to ensuring customer satisfaction through exceptional service and support. Possess strong relationship-building, communication, and planning skills. Excel in problem-solving and delivering positive results. Poised to contribute to team success by training and developing others. Knowledgeable Payroll Manager adept at overseeing payroll, documentation, and reporting functions. Successfully managed payroll activities for over 50 employees in a fast-paced environment. Consistently completed payroll runs without delays. High-level technical skills and attention to detail ensure optimum outcomes in all tasks.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Payroll Manager /Office Administrator /Project Manager
Hertz Corporation
Denver, Colorado
10.2013 - 12.2023
- Reviewed time records for 60 employees to verify accuracy of information.
- Investigated payroll variances and employee claims to resolve discrepancies and increase employee satisfaction quickly and accurately.
- Performed calculations in overtime, holidays, vacation, and sick hours to provide accurate data to payroll processing database.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Experienced using ADP, Kronos and TimeLink
- Staff Interviewer for new employee candidates.
- Conducted new employee onboarding.
- Bank Reconciliation and daily cash business auditing for 200+ locations.
- Records and inventory management.
- Experienced using Oracle creating standard and drawdown purchase orders.
- Special projects as assigned.
Branch Manager
Hertz Corporation
Broomfield, Colorado
09.2011 - 10.2013
- Maintained friendly and professional customer interactions answering questions and resolving problems.
- Handled 100+ incoming calls daily from customers making reservations and vendors updating existing customer records.
- Performed cash and credit card handling, balancing cash drawers daily and making bank deposits.
- Enforced policies and procedures by training, auditing and coaching.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community
- Developed and promoted all assigned employees, including completion of performance reviews, scheduling, coaching, training, and monitoring of on-going work productivity
- Assisted other location managers with branch development and was considered ‘field expert’ by other Hertz employees.
- Completed administrative duties and ran reports as required utilizing special software.
- Handled fleet management on a daily basis often reconciling hourly.
Project Manager
Hertz Corporation
Denver, Colorado
02.2010 - 09.2011
- Successfully managed 5-10 projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Provided detailed project status updates to stakeholders and executive management.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Held responsibilities to scout out potential new locations in appropriately zoned areas.
- Negotiated leases, lease renewals, worked with contractors to update location brands.
- Collaborated with City personnel to obtain variances in the city codes to open locations.
Lighthouse Change Agent / HLE Process Improvement Manager
Hertz Corporation
Denver, Colorado
02.2010 - 09.2011
- Implemented innovative strategies by identifying inefficiencies and developing solutions to drive organizational change, utilizing lifecycle management, and LEAN concepts to optimize business practices.
- Led employee training programs to promote skill development, resulting in improved performance and job satisfaction.
- Conducted on-going evaluations and worked with all levels of management to implement process improvement and cost savings.
- Developed and implemented GEMBA notebooks, specifically designed for HLE
- Conducted comprehensive assessments of organizational needs, aligning resources with strategic goals for maximum impact.
- Developed, implemented and maintained local groups of webpages on company internal website.
- Co-Creation, implementation, management and on-going support of Journey On Workshop incorporating SMILES and CARES for Project Lighthouse.
Branch Manager
Hertz Corporation
Littleton / Wheat Ridge / Boulder, Colorado
02.2000 - 02.2010
- Maintained friendly and professional customer interactions answering questions and resolving problems.
- Handled 100+ incoming calls daily from customers making reservations and vendors updating existing customer records.
- Performed cash and credit card handling, balancing cash drawers daily and making bank deposits.
- Enforced policies and procedures by training, auditing and coaching.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community
- Developed and promoted all assigned employees, including the completion of performance reviews, scheduling, coaching, training, and monitoring of on-going work productivity
- Assisted other location managers with branch development and was considered the ‘field expert’ by other Hertz employees.
- Completed administrative duties and ran reports as required utilizing special software.
- Handled fleet management on a daily basis often reconciling hourly.
Area Revenue Manager
Hertz Corporation
Denver, Colorado
01.1997 - 01.2000
- Enhanced employee performance by developing and implementing ancillary sales training programs.
- Delivered classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Distributed daily management revenue and analysis reports using industry specific software tools.
- Responsible for Colorado area employees at 22 locations
- Exceeded performance metrics consistently, earning recognition as top performer within the team.
City Revenue Manager
Hertz Corporation
Denver, Colorado
01.1994 - 01.1997
- Enhanced employee performance by developing and implementing ancillary sales training programs.
- Delivered classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Distributed daily management revenue and analysis reports using industry specific software tools.
- Responsible for 50+ Denver employees.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
City Training Coordinator
Hertz Corporation
Denver, Colorado
01.1992 - 01.1994
- Enhanced employee performance by developing and implementing employee training.
- Worked with new hires to develop skills.
- Subject matter expert on policies and procedures.
- Maintained documents and forms for the Denver Airport location.
Dispatcher/Emergency Road Service
Hertz Corporation
Denver, Colorado
01.1986 - 01.1992
- Managed difficult situations calmly and effectively, ensuring timely assistance to customers in need.
- Communicated with drivers and personnel to coordinate timely delivery of vehicles to outlying locations.
- Data input of vehicle information for location personnel.
- Handled 250+ incoming calls daily
Customer Service Representative
Hertz Corporation
Denver, Colorado
01.1984 - 01.1986
- Developed rapport with customers through active listening skills during car rental process.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Daily cash handling and reconciliation
Administrative Assistant
Hertz Corporation
Denver, Colorado
01.1982 - 01.1984
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Processed manual payroll utilizing timecards. Ensured proper calculation to prevent errors.
Lead Courtesy Bus Driver
Hertz Corporation
Denver, Colorado
01.1980 - 01.1982
- Balanced a professional demeanor with a friendly disposition to create a welcoming environment for car rental guests on board the courtesy bus. Enhanced customer satisfaction by providing timely and efficient transportation services.
- Ensured passenger safety by performing thorough vehicle inspections and maintaining strict adherence to traffic regulations.
- Maintained cleanliness of the courtesy bus both inside and out, contributing to a comfortable travel experience for passengers.
Transporter
Hertz Corporation
Denver, Colorado
01.1980 - 01.1980
- Transported vehicles from airport location to outlying Hertz locations.
- Handled manual payroll using timecards. Ensured proper calculation of hours to prevent errors.
Education
Criminology / Manpower Management
Metropolitan State College
Denver, ColoradoSkills
- Customer Service
- Telephone Skills
- Problem Resolution using Active Listening Skills
- Computer Proficiency
- Cash Handling
- Recordkeeping Skills
- Reservation Processing
- Equipment Management
- Payroll Processing
- Management Skills
- Employee Training and Development
Certification
Lean Six Sigma Yellow belt Certification
Timeline
Payroll Manager /Office Administrator /Project Manager
Hertz Corporation
10.2013 - 12.2023
Branch Manager
Hertz Corporation
09.2011 - 10.2013
Project Manager
Hertz Corporation
02.2010 - 09.2011
Lighthouse Change Agent / HLE Process Improvement Manager
Hertz Corporation
02.2010 - 09.2011
Branch Manager
Hertz Corporation
02.2000 - 02.2010
Area Revenue Manager
Hertz Corporation
01.1997 - 01.2000
City Revenue Manager
Hertz Corporation
01.1994 - 01.1997
City Training Coordinator
Hertz Corporation
01.1992 - 01.1994
Dispatcher/Emergency Road Service
Hertz Corporation
01.1986 - 01.1992
Customer Service Representative
Hertz Corporation
01.1984 - 01.1986
Administrative Assistant
Hertz Corporation
01.1982 - 01.1984
Lead Courtesy Bus Driver
Hertz Corporation
01.1980 - 01.1982
Transporter
Hertz Corporation
01.1980 - 01.1980
Criminology / Manpower Management
Metropolitan State College