TERESA GULLETTE
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into a Specialist/Analyst role where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
25
25
years of professional experience
Work History
MANAGER DOCUMENT CONTROL
Coca-Cola Bottling Company Consolidated
01.2023 - Current
- Working with Coca-Cola Finance teams to provide professional document management services and support for both Red Classic Transportation Services, LLC and Coca-Cola Direct Store Delivery (DSD) business
- Provide full range of services, including gathering and submitting documents per Federal DOT guidelines and business needs to collect revenue from customers, audit support, preparation of financial reporting for both Red Classic Transportation Services, LLC and Coca-Cola Bottling Company Consolidated, developed and implemented process improvement for the Coca-Cola DSD business while continuously maintaining departmental policies and procedures
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
SENIOR FINANCE ANALYST / MANAGER DOCUMENT CONTROL
Red Classic Transportation Services, LLC
01.2016 - 01.2023
- Researched, analyzed, and implemented best practices for both Accounts Payable and Accounts Receivable to streamline transportation guidelines and procedures to ensure best practices for payroll, billing, and collections
- Assisted in enhancing efficiency in both Accounts Payable and Receivable departments, implementing SOPs, and training new management
- Developed and implemented the Document Control team to ensure all documentation needed from order to cash followed strict federal DOT guidelines
- Created and managed operational reporting for both department heads and company leaders
- Assisted a project team with training and implementation of document scanning software to streamline efficiencies with document control throughout the organization
- Developed, mentored, and managed a team of up to 8 direct reports
- Led cross-functional teams on various finance projects, fostering collaboration between departments for enhanced business performance.
- Delivered timely, accurate, and insightful financial analyses to guide executive decision-making in both operational and strategic contexts.
- Assisted Payroll Manager with maintaining payroll records and entering data into multiple systems and Microsoft Office products for streamline processing
- Assisted with the creation and maintenance of pay schedules and records for employees, company drivers, and carriers
CUSTOMER SERVICE MANAGER
Red Classic Transportation Services, LLC
01.2015 - 01.2016
- Restructured the department from a 'free-for-all' customer mentality to a Tier 2 process department (Team Managers over Account Managers)
- Developed and mentored Customer Service team of 8 employees with transportation knowledge and Customer Service etiquette
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
CUSTOMER SERVICE MANAGER, OPERATIONS
Crum Trucking Inc.
10.2004 - 05.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reduced response times for customer inquiries by creating efficient workflows and prioritizing tasks.
- Resolved escalated customer complaints with diplomacy, resulting in amicable solutions that maintained long-term relationships.
SENIOR DATA SYSTEMS ADMINISTRATOR
Crum Trucking Inc
06.2000 - 05.2015
- Managed resource allocation for multiple projects concurrently, ensuring timely delivery and optimal use of resources.
- Identified opportunities for process improvement by conducting regular system audits and analyzing performance metrics.
- Enhanced system efficiency by overseeing the design and implementation of new software applications.
- Boosted operational efficiency by automating manual tasks into a Transportation software system and Scanning software system.
- Developed, trained, and maintained backend departments including Billing and Payroll. Created and maintained all employee records and pay schedules including company drivers, over the road drivers, and contract carriers.
Education
AA - Applied Science, Minor in Business Administration and Finance
Sawyer College of Business
Cleveland, OH01.1990
Skills
- Ownership mentality
- Strategic solutions
- Complex Problem-solving
- Business growth
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Cross-functional teamwork
- Customer service
- Excellent communication
- Multitasking Abilities
Timeline
MANAGER DOCUMENT CONTROL
Coca-Cola Bottling Company Consolidated
01.2023 - Current
SENIOR FINANCE ANALYST / MANAGER DOCUMENT CONTROL
Red Classic Transportation Services, LLC
01.2016 - 01.2023
CUSTOMER SERVICE MANAGER
Red Classic Transportation Services, LLC
01.2015 - 01.2016
CUSTOMER SERVICE MANAGER, OPERATIONS
Crum Trucking Inc.
10.2004 - 05.2015
SENIOR DATA SYSTEMS ADMINISTRATOR
Crum Trucking Inc
06.2000 - 05.2015
AA - Applied Science, Minor in Business Administration and Finance
Sawyer College of Business
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