Teresa Hall
DeSoto
Summary
Experienced customer service and compliance professional with more than twenty years of client-facing support in high-volume federal environments. Skilled in account resolution, documentation accuracy, payment verification, conflict resolution, and customer education. Known for patience, professionalism, and the ability to explain complex information clearly. Completed BankWork$ training in teller operations, relationship banking, federal regulations, customer engagement, and new account expectations. Former credit union employee with demonstrated ability to support branch operations and strengthen customer relationships.
Overview
27
27
years of professional experience
Work History
Supervisory contact Representative
Internal Revenue Service
Dallas
06.2022 - 09.2025
- Trained new representatives on IRS procedures and best practices.
- Participated in team meetings to discuss strategies for improving customer experience.
- Performed administrative tasks such as filing, data entry, and document preparation.
- Responded to customer complaints and escalated issues when necessary.
- Mentored junior team members and managed employee relationships.
Lead Contact Representative
Internal Revenue Service, IRS
Dallas
07.2017 - 11.2017
- Managed customer inquiries to ensure timely and accurate responses.
- Collaborated with teams to enhance customer service strategies and practices.
- Developed training materials to support ongoing staff development initiatives.
- Tracked customer complaints and identified areas of improvement within the department.
- Initiated follow-up contact with customers as needed to resolve issues or obtain additional information.
Contact Representative
Internal Revenue Service, IRS
Dallas
10.2000 - 06.2022
- Educated customers on available IRS services and resources for tax assistance.
- Assisted taxpayers in resolving inquiries regarding tax forms and processes.
- Processed taxpayer information using IRS systems to ensure compliance.
- Coordinated with team members to address complex taxpayer issues effectively.
- Documented interactions with taxpayers to maintain accurate records and follow-ups.
- Greeted customers and provided them with assistance upon request.
- Responded to customer complaints and escalated issues when necessary.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Teller
Resource One Credit union
Dallas
06.1998 - 09.2000
- Maintained balanced cash drawer, ensuring accurate funds management at all times.
- Processed member transactions accurately and efficiently at Resource One Credit Union.
- Assisted members with account inquiries and resolved issues promptly.
- Collaborated with team members to enhance daily operational efficiency.
Education
High School Diploma -
South Garland High School
Garland, TX05-1997
Certificate - Bankwork$
Dallas College Bill J. Priest
Dallas, Texas, TX12-2025
Associate of Applied Science - Business Administration And Management
Cedar Valley College
Lancaster, TX05-2028
Skills
- Work ethic
- Customer relationship management
- Account support and documentation
- Conflict resolution
- Professional communication
- Confidential information handling
- Regulatory compliance
- Payment verification
- Call center and in-person service
- Team collaboration
- Training and mentoring
- Attention to detail
Affiliations
I enjoy walking my fur baby, spending time with family and going to the gym.
Accomplishments
I've received multiple Performance Awards for exceeding in my prior positions
References
References available upon request.
Timeline
Supervisory contact Representative
Internal Revenue Service
06.2022 - 09.2025
Lead Contact Representative
Internal Revenue Service, IRS
07.2017 - 11.2017
Contact Representative
Internal Revenue Service, IRS
10.2000 - 06.2022
Teller
Resource One Credit union
06.1998 - 09.2000
High School Diploma -
South Garland High School
Certificate - Bankwork$
Dallas College Bill J. Priest
Associate of Applied Science - Business Administration And Management
Cedar Valley College