Teresa Halverson
Greensburg,IN
Summary
Knowledgeable Claims Investigator specializing in auto and property inspections. Trained in local, state and federal fraud statutes with high level of integrity.
Detailed Adjuster with12 years of experience in corporate insurance claims. Strong command of claimant information intake processes, records documentation and fraudulent investigation protocols. Impactful skills preparing operational reports, presenting timely information to audiences and approving claim payouts.
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through12 years of experience interviewing specialists, witnesses and claimants to compile information.
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Motivated Claims Handler specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Detail-oriented Examiner with12 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and reporting file to closure.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking Claims Adjuster position. Offering excellent communication and good judgment.
Overview
12
12
years of professional experience
Work History
Theft Claims Adjuster
GEICO, Government Employees Insurance
Carmel, IN
02.2011 - Current
- Handled Type calls from customers and other stakeholders about Type processes.
- Examined claims forms and other records to determine insurance coverage.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Maintained suspicious claims database and prepared reports for supervisors.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Followed up with insured individuals regarding premium and deductibles payments.
- Directed and coordinated various investigations conducted by field investigation team.
- Established productive working relationships with public officials and law enforcement officers.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Maintained contact with claimants and attorneys to determine treatment status.
- Answered customer questions regarding deductibles.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Prepared summaries of damage, payments and policy coverage.
- Substantiated legitimate claims and denied unjustified claims.
- Maintained claims data in NCIC systems.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Maintained claims data in ISO systems.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Verified insurance claims and determined fair amount for settlement.
- Investigated claims involving potential and suspected fraudulent activities.
- Answered questions posed by insured and attorneys.
- Documented all investigation activity and presented reports to management.
Education
Business Administration
Georgia Military College - Milledgeville
Milledgeville, GA01.2017
Skills
- Liability Determinations
- Claims Evaluations
- Client Interviewing
- Title Examination
- Insurance Fraud Expertise
- Property Claims
- Policy Investigations
- Active Listening
- Customer Satisfaction
- Critical Thinking
- Fraud Detection
- Judgment and Decision-Making
- Familiar with Fraud Statutes
- Customer Experience
- Special Projects
- Law Enforcement Contact
- Insurance Claims Cases
- Investigation Documentation
- Claims Procedures
- Underwriting Knowledge
- Preparing Written Reports
- Time Management
- Reading Comprehension
- Claim Validity Determination
- Customer Inquiries
- Fraudulent Claims Investigation
- Speaking
- Negotiation
Timeline
Theft Claims Adjuster
GEICO, Government Employees Insurance
02.2011 - Current
Business Administration
Georgia Military College - Milledgeville
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