Teresa Harger
Midland,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
10.2018 - Current
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Processed customer service orders promptly to increase customer satisfaction.
Owner
Greyson's Diesel Services
01.2018 - Current
- Trained and motivated employees to perform daily business functions.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Trained and developed team members to build human capital.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed day-to-day business operations.
Education
High School Diploma -
Andrews High School
Andrews, TXSkills
- Documentation
- Report Transcription
- Billing Adjustments and Refunds
- Document and Records Management
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
10.2018 - Current
Owner
Greyson's Diesel Services
01.2018 - Current
High School Diploma -
Andrews High School
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