Summary
Overview
Work History
Education
Skills
Timeline
TERESA HARRIS-REMOTE/ON-SITE

TERESA HARRIS-REMOTE/ON-SITE

Kansas City,MO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Fortune 500 companies. Solid leader/team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skilled call center professional versed in customer support protocols for healthcare. Brings extensive high-call volume experience spanning 3 years working with healthcare consumers. Superior computer skills and telephone etiquette.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

PowerSchool
05.2023 - 12.2023
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Healthcare Customer Service Representative

CVS Aetna
11.2021 - 03.2023
  • Contacted trade-specific companies for equipment and building repair quotes.
  • Monitored expenditures and recommended vendor changes to eliminate issues.
  • Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
  • Maintained inventory and submitted written requests for supplies to keep stock levels even.
  • Developed and implemented safety training programs for staff and community.
  • Performed clerical duties, including but not limited to utility bills
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Produced highly accurate internal and external letters and memoranda.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Telecommunications Representative

T-Mobile
01.2020 - 01.2021
  • Provided expert knowledge on telecom products and services, enabling informed purchasing decisions for clients.
  • Streamlined call center operations by implementing efficient call routing tactics and resource allocation strategies.
  • Maintained high levels of accuracy in data entry, order processing, and account management tasks.
  • Improved customer satisfaction by effectively addressing and resolving telecommunications issues.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Upsold and closed customer sales by driving product benefits around client needs and increased revenue
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Consistently exceeded new sales growth quotas for products
  • Achieved sales goals set and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Drove new business by acquiring new clients and expanding new and existing relationships.

Customer Service Representative

United Airlines
08.2019 - 10.2019
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Maintained supply inventory by checking stock to determine inventory level.
  • Followed detailed assembly instructions, processes and procedures.
  • Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
  • Followed outlined specifications to implement effective assembly plans.
  • Inspected and tested components, assemblies and power tools for proper functionality.

Education

Master of Science - Management Information Systems

Friends University, Wichita, KS
05.2000

Bachelor of Science - Computer And Information Sciences

Friends University, Wichita, KS
05.1998

Skills

  • Route dispatch
  • Staff education and training
  • Complaint resolution
  • Professional telephone demeanor
  • Account management
  • Medical terminology knowledge
  • Key stakeholder relationship building
  • Service standard compliance
  • Training development aptitude
  • Recordkeeping strengths
  • Multi-line phone talent
  • Advocacy understanding
  • Interactive communication skills
  • Attentiveness
  • Medical insurance
  • Appointment Scheduling

Timeline

Customer Service Representative - PowerSchool
05.2023 - 12.2023
Healthcare Customer Service Representative - CVS Aetna
11.2021 - 03.2023
Telecommunications Representative - T-Mobile
01.2020 - 01.2021
Customer Service Representative - United Airlines
08.2019 - 10.2019
Friends University - Master of Science, Management Information Systems
Friends University - Bachelor of Science, Computer And Information Sciences

Similar Profiles

CREATE PROFILE
TERESA HARRIS-REMOTE/ON-SITE