Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Teresa Harrison

Snow Camp

Summary

Dynamic administrative professional with a proven track record at Sawyer Exterminating, excelling in customer service and data management. Recognized for enhancing client satisfaction through effective communication and problem-solving. Proficient in Microsoft Word and Excel and adept at maintaining accurate records, ensuring seamless office operations and strong client relationships.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Sawyer Exterminating
03.2009 - 05.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Responded to inquiries from callers seeking information.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • State of North Carolina Certified Applicator in Pest and Wood Phase
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Microsoft Word, Excel and Sharepoint
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Office Manager

Steam Turbine Blading & Parts
10.2003 - 03.2007
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Human Resources
  • Payroll with Job Costing
  • Quickbooks


Administrative Assistant

Sawyer Exterminating
03.1997 - 10.2003
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Responded to inquiries from callers seeking information.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • State of North Carolina Certified Applicator in Pest and Wood Phase
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
  • Microsoft Word, Excel and Sharepoint
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Business

Dryden High School
Dryden
06-1987

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • Customer relations
  • Strong problem solver
  • Spreadsheet management

Certification

North Carolina Certified Applicator in Pest & Wood Phase

Interests

  • Cooking
  • I enjoy cooking for friends and family gatherings
  • Growing herbs, vegetables, or fruits in home gardens

Timeline

Administrative Assistant

Sawyer Exterminating
03.2009 - 05.2025

Office Manager

Steam Turbine Blading & Parts
10.2003 - 03.2007

Administrative Assistant

Sawyer Exterminating
03.1997 - 10.2003

Business

Dryden High School

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Teresa Harrison