Teresa Hayworth
Lee's Summit,MO
Summary
Relationship-driven professional with strong experience supporting national accounts within the security, CCTV, and alarm services industry. Skilled at managing client communication, coordinating multi-site service requests, ensuring billing accuracy, and resolving customer issues with urgency and professionalism. Adept at translating technical information into customer-friendly explanations and collaborating with cross-functional teams to deliver consistent, high-quality service.
Overview
16
16
years of professional experience
Work History
Customer Satisfaction Specialist
Pavion / Security Source / LP Network
08.2021 - Current
- Serve as a key point of contact for multiple national accounts, managing day-to-day communication, updates, and service coordination across CCTV and alarm systems.
- Handle all inbound service requests and coordinate technician dispatch—both in-house and contracted—to ensure timely resolution and maintain service-level expectations.
- Manage detailed billing requirements and account-specific parameters with the highest accuracy rate in the department.
- Work across several enterprise client portals to submit documentation, update service activity, process requests, and maintain transparent communication with stakeholders.
- Strengthen customer relationships by proactively addressing issues and ensuring a smooth service experience.
- Provide account insights to internal teams and support process improvements that enhance customer experience.
Owner / E-Commerce Account Manager
Thrift Store Market
03.2018 - 08.2022
- Led all customer communication and service resolution for an online retail operation, maintaining a 99.7% customer satisfaction rating.
- Managed product presentation, listing, sales tracking, and buyer follow-up.
- Fulfilled 100+ orders daily with high accuracy and strong communication.
- Developed product descriptions that improved conversion and buyer clarity.
- Maintained a 25,000+ item inventory system for smooth fulfillment.
Co-Owner / Client Relations
The Clothing Fund
09.2014 - 04.2021
- Managed relationships with thrift operators, exporters, and nonprofit partners.
- Coordinated logistics, service expectations, and operational needs across domestic and international clients.
- Helped nonprofit partners generate over $250,000 in fundraising revenue.
- Oversaw scheduling, client follow-ups, and warehouse coordination.
Payroll & Administrative Coordinator
DAV Thrift Stores
08.2009 - 10.2011
- Liaised between leadership, employees, auditors, and agencies to resolve payroll, HR, and compliance issues.
- Prepared financial reports and reconciliations for executive leadership.
- Managed sensitive customer and employee concerns with professionalism.
- Maintained records for 300+ employees and improved filing systems.
Education
General Studies -
Scottsdale Community College
08.2005
Skills
- National Account Support
- Client Communication
- Issue Resolution
- CCTV/Alarm Service Coordination
- Billing Compliance
- Cross-Functional Collaboration
- Customer Satisfaction
- KPI Tracking
- CRM & Client Portals
- Proposal Support
- SAP Business One
- Microsoft Dynamics 365
- Business Central Dynamics
Timeline
Customer Satisfaction Specialist
Pavion / Security Source / LP Network
08.2021 - Current
Owner / E-Commerce Account Manager
Thrift Store Market
03.2018 - 08.2022
Co-Owner / Client Relations
The Clothing Fund
09.2014 - 04.2021
Payroll & Administrative Coordinator
DAV Thrift Stores
08.2009 - 10.2011
General Studies -
Scottsdale Community College