Teresa Heath
Mccormick,South Carolina
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with over 30 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
35
35
years of professional experience
Work History
Public Safety Site Supervisor
Piedmont Summerville Hospital
06.2021 - Current
- Supervise assigned personnel and ensure proper training and discipline of those personnel.
- Ensure all assigned personnel are performing to department training and standards.
- Ensure all assigned staff are adhering to current polices and standard operating procedures.
- Take corrective action on assigned staff and when necessary.
- Schedule assigned staff to ensure proper and efficient allocation of resources and a secure environment.
- Responsible for assuring that shifts are staffed to the minimum requirements.
- Approve or deny PTO requested by assigned staff per Department SOP.
- Responsible for the management/coordination of response to all routine and emergency security activities as assigned by policy or management.
- Ensure all assigned officers are performing patrol roster duties per standard operating procedures.
- Ensure all assigned officers interact professionally with visitors, staff, and patients.
- Maintains a professional appearance, adhering to departmental uniform and grooming standard operating procedures.
- Ensure all assigned officers are following the department's Officer Appearance and Uniform Standards standard operating procedures every shift.
- Responsible for managing the active monitoring of all at risk patients, and the intervention in escalating behavior.
- Ensure there is adequate staffing to monitor all high-risk patients across all units.
- Intervene for the safety of patients, staff, and visitors during incidents of escalating behavior,
- Work with ED staff and unit charge nurses to solve issues that arise with high risk patients.
- Ensure all assigned officers are completing assigned incident reports prior to end of shift.
- Review all reports assigned for adherence to department report writing standards.
- Foster a positive team environment for all assigned personnel.
- Fulfill leadership obligations.
- Attend meetings required by Public Safety leadership or meetings sent by others in the Piedmont system where your presence is requested.
- Developed work schedules for team members to maximize shift coverage.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw employee attendance record, handled payroll.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Resolved issues among team members to keep employees on task.
- Supervise and/ or conduct training for all officers as it relates to key job responsibilities and security operations.
- Ensure all new officers are trained to current Public Safety Department standards.
- Responsible for the management/coordination of response to all routine and emergency security activities as assigned by policy or management.
Site Commander/ Major
Sizemore Inc./University Hospital
07.2017 - 06.2021
- Directly responsible for developing and implementing policies, protocols and procedures.
- Recruit, train and supervise security officers.
- Attend meeting with other managers to determine operational needs.
- Plan and coordinate security operations for specific events.
- Coordinate staff when responding to emergencies and alarms.
- Investigate and resolve issues.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Armed Security Officer
University Hospital
03.2010 - 07.2017
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Completed full building and grounds patrols every hour per shift to spot and investigate concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Improved response times to emergencies with efficient coordination and communication among team members.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Lieutenant/ Shift Supervisor
WSI Fort Gordon
02.2004 - 02.2010
- Directly responsible for the conduct, performance, appearance, training and scheduling of more than 20 officers assigned to shift.
- Meeting all requirements as outlined in the Performance Work Statement and Quality Assurance Surveillance Plan.
- Coordinated and conducted all aspects of training as a instructor / range instructor for more than 40 officers.
- Plan, prepare, and review, all daily reports involving all shift activity.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Security Police Officer
Rocky Flats Technology Site , Savannah River Site
01.1989 - 09.2003
- Provided security for a nuclear facility and protected against theft and sabotage of special nuclear material.
- Prevented the unauthorized entry and exit of personnel and vehicles into a fixed site.
- Protected against unauthorized access to classified, unclassified, secret and top-secret materials.
- Prepared incident reports of activities that took place in the area, and kept hourly and daily logs of area activities.
- Provided rapid response to resolve local alarmed points and other critical areas.
- Qualified on site approved weapons, techniques and equipment necessary to protect DOE mission statement.
- Delivered ongoing training sessions to fellow officers on current best practices in security procedures and tactics.
- Coordinated security operations during special events, providing adequate coverage while minimizing disruptions to attendees'' experience.
- Maintained a safe environment for staff and visitors with prompt response to emergency situations.
- Prevented unauthorized access to sensitive areas by enforcing strict adherence to company policies and procedures.
- Enhanced overall security by conducting thorough facility patrols and monitoring surveillance systems.
- Improved response times during emergencies by conducting regular drills and providing staff training on safety protocols.
- Reduced incidents of theft and vandalism by implementing effective access control measures at entry points.
- Patrolled grounds to monitor status and safety of premises.
- Responded to emergency situations quickly and calmly for professional support.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Identified and reported suspicious activity to prevent security incidents.
- Checked vehicle equipment for proper functioning prior to use.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Conducted searches of individuals, vehicles and premises.
Education
Associate of Science - Textile Management
Piedmont Technical College
Greenwood, SC05.1985
High School Diploma -
Mccormick High School
Mccormick, SC05.1982
Skills
- Team Supervision
- Site coordination
Effective leadership and management
Training Instructor
Scheduling/ Payroll
Range Safety Officer
Excellent written/verbal communication skills
Problem Solving
Teamwork and interpersonal skills
Dynamics of Anti-Terrorism
- Site Safety
- Safety awareness
- Staff Management
- Strategic Planning
- Security awareness
- Decision-Making
- Attention to Detail
- Effective Communication
- Employee Training
Timeline
Public Safety Site Supervisor
Piedmont Summerville Hospital
06.2021 - Current
Site Commander/ Major
Sizemore Inc./University Hospital
07.2017 - 06.2021
Armed Security Officer
University Hospital
03.2010 - 07.2017
Lieutenant/ Shift Supervisor
WSI Fort Gordon
02.2004 - 02.2010
Security Police Officer
Rocky Flats Technology Site , Savannah River Site
01.1989 - 09.2003
Associate of Science - Textile Management
Piedmont Technical College
High School Diploma -
Mccormick High School
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