TERESA HEBEIN
Grand Junction,CO
Summary
Passionate, hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Kids Club Manager
CROSSROADS FITNESS AND HEALTH
11.2006 - Current
- Enhancing and boosting club membership by implementing exceptional customer service.
- Developing a strong team of employees by interviewing and hiring work trade volunteers, including training in company procedures and policies.
- Fostering a warm environment by greeting and welcoming club members and children.
- Overseeing daily operations of assigning tasks and work to staff.
- Caring for and engaging with children from 2 weeks to 12 years old.
- Computer applications for payments, childcare check-in system and creating employee schedules.
- Scheduling staff shifts to meet business demands and coordinate adequate coverage.
- Answering multi-line phone.
- Cleaning and disinfection of toys and facility.
- Resolving conflicts between members or staff in a timely manner using diplomacy skills.
Lobby Manager
ALBERTSONS, LLC
08.1994 - 12.2013
- Improved customer satisfaction by efficiently managing the lobby area and addressing any concerns or issues promptly.
- Enhanced grocery store's reputation through exceptional customer service and personalized attention for each shopper through active engagement, effective listening and well developed interpersonal skills.
- Managed a team of associates, ensuring smooth operations and adherence to store standards.
- Oversaw daily operations in the lobby, maintaining cleanliness and creating an inviting atmosphere for customers.
- Managed cash, checks, money orders and credit transactions and balanced registers after shifts.
- Answered multi-line phone with polite tone of voice to provide general information and answer inquiries.
- Delegated work to staff, setting priorities and goals.
- Built and maintained productive relationships with employees.
- Interviewed and hired new associates.
- Created associate schedules.
- Stocked and ordered retail supplies.
- Video rentals
- Inventory.
- Reset isles, displays, and product following schematics.
- Worked as a courtesy clerk, cashier, produce employee, bakery employee, gm department stocker.
- Updated and replaced shelf price tags
- Starbucks barista
Education
High School Diploma -
Fruita Monument High School
Fruita, CO05.1988
Skills
- Great customer service
- Friendly, positive attitude
- Excellent work ethic
- Reliable and trustworthy
- Maintaining confidentiality and professionalism
- Great rapport and building lasting relationships
- Team management
- Organization and attention to details
- Staff training
- Basic math
- Computer skills
Timeline
Kids Club Manager
CROSSROADS FITNESS AND HEALTH
11.2006 - Current
Lobby Manager
ALBERTSONS, LLC
08.1994 - 12.2013
High School Diploma -
Fruita Monument High School
Similar Profiles
Hailey AllemangHailey Allemang
Kids Club Associate at Crossroads FitnessKids Club Associate at Crossroads Fitness
SUNNY CHOSUNNY CHO
Mental Health Worker at Augusta Health Medical Center, CrossroadsMental Health Worker at Augusta Health Medical Center, Crossroads
Rajesh Gopalakrishnan, MSW, RSWRajesh Gopalakrishnan, MSW, RSW
Program Supervisor at Crossroads Children’s Mental Health CentreProgram Supervisor at Crossroads Children’s Mental Health Centre