Teresa Henderson
Humble,TX
Summary
Highly motivated and dependable Master’s recipient seeking a full-time position in the non-profit sector. Offers over 2 years of clerical experience specifically within student services. Offers over 5 years of experience within a non-profit organization.
Overview
8
8
years of professional experience
Work History
Survivor Advocate
Advocates for Immigrant Survivors
Houston, TX
05.2023 - Current
- Return client calls promptly, schedule appointments, and communicate with other staff members
- Translate documents from Spanish to English and interpret during client appointments and phone calls as needed
- Conduct comprehensive needs assessments and develop case plans with client’s input
- Assist survivors in applying for Crime Victims’ Compensation, Public Benefits (Medicaid, TANF, etc.), Address Confidentiality, and Texas VINE
- Provide referrals to clients to other social service agencies, job readiness programs, financial literacy programs, divorce and custody assistance agencies, shelters, etc
- Advocate and communicate on behalf of clients with law enforcement agencies
- Request U and T Visa certifications from law enforcement agencies
- Assist clients in preparing Victim Impact Statements
- Assist attorney and DOJ accredited representative in obtaining supporting documentation for immigration legal applications
- Maintain contact with clients to encourage consistency and motivation
- Update clients on their case status
- Follow up on case outcomes
- Organize and maintain client files and data for reporting
- Conducted intakes and assessments with survivors of domestic violence, sexual assault, stalking, and other forms of gender-based violence.
- Participated in team meetings to discuss cases involving victims and survivors of abuse or neglect.
- Provided crisis intervention services to survivors in need of immediate safety planning.
- Perform all other duties as needed and/or as directed by supervisor.
Immigration Case Manager
The YMCA International Services
Houston, TX
11.2020 - 04.2023
- Assist attorneys in obtaining supporting documentation for immigration legal applications
- Assisting low-income victims of violent crime, domestic violence, and human trafficking in procuring victim-related benefits
- Working with those individuals on conducting interviews, Crime Victim Compensation applications, assisting clients on social services
- Compile, organize, enter, and track data for potential and current clients who receive legal services
- Refer clients to other legal service providers
- Maintain contact with clients to encourage consistency and motivation
- Update clients on their case status and provide follow up on case outcomes
- Coordinate client services with immigration attorneys, other staff, and legal interns.
Immigration Legal Assistant
The YMCA International Services
Houston, TX
04.2019 - 11.2020
- Provide "Know Your Rights" presentations to Unaccompanied Children in HHS/ORR facilities
- Conduct legal screenings
- Assist with Immigration Court dockets and representation
- Refer children for legal services post-release
- Compile, organize, enter, and track data for UCs who receive legal services
- Coordinate client services with the immigration attorney representing UCP client’s legal interns
- Assist attorneys in obtaining supporting documentation for immigration legal applications.
Youth Care Worker/ Flight Escort
Catholic Charities of the Archdiocese of Galveston-Houston
Houston, TX
07.2018 - 04.2019
- Provides quality care and supervision to clients in accordance with program philosophy, policy and procedure and client rights
- Monitors direct care of all clients in ratio by supervising clients in their daily activities as outlined in their personalized service plan as well as creating a safe and nurturing home environment
- Reports any doubts, questions or concerns regarding client behaviors immediately to the supervisor or before the shift’s end
- Effectively communicates information pertaining to the clients according to the program policies and procedures to ensure quality services and client safety
- Maintains accurate and ongoing documentation regarding daily client care, activities, events, and changes in behaviors that occurred on duty, including but not limited to, progress notes and incident reports in the timeline necessary for the safety of clients and staff
- Assists in the development, oversight or provision of activities for clients in care as approved by the supervisor, for safety and licensure compliance
- Maintains confidentiality and continues on-going training compliance in accordance with state regulations and both Catholic Charities and St
- Michael’s Home for Children requirements
- Attends all mandatory meetings and required training as needed to maintain full agency, funder and licensure compliance
- Performing other duties as required.
Financial Aid Assistant I-Temporary
Sam Houston State University-Financial Aid & Scholarships Office
Huntsville, TX
05.2018 - 07.2018
- Complete office tasks such as filing, entering data, and secretarial duties
- Counseling at the front desk and via phone
- Communicated with a current and prospective student about federal aid regulations and eligibility
- Assisted students with verification, grant eligibility, loan options, SAP policies
- Assisted Assistant Director with audits
- Trained new hires; both work-study students and full-time staff
- Offered office coverage during full-time staff development meetings
- Processed documents, which were mailed, faxed, received via front desk throughout the day from students/parents.
Peer Counselor
Sam Houston State University-Financial Aid & Scholarships Office
Huntsville, TX
02.2016 - 05.2018
- Complete office tasks such as filing, entering data, and secretarial duties
- Counseling at the front desk and via phone
- Communicated with a current and prospective student about federal aid regulations and eligibility
- Assisted students with verification, grant eligibility, loan options, SAP policies
- Assisted Assistant Director with audits
- Trained new hires; both work-study students and full-time staff
- Offered office coverage during full-time staff development meetings
- Processed documents, which were mailed, faxed, received via front desk throughout the day from students/parents.
Education
Victoria College
05.2014
Hillsborough Community College
12.2012
Master of Science in Victim Services Management -
Sam Houston State University
Bachelor of Arts in Victim Studies -
Sam Houston State University
Skills
- Highly motivated
- Dependable
- Maintaining Client Records
- Client Intakes
- Adaptability and Flexibility
- Time Management Abilities
- Multitasking
- Safety Planning
- Legal Knowledge
- Mental Health Support
- Partnership Building
- Client Assistance Referrals
- Collaboration and Teamwork
- Document Preparation
- Appointment Scheduling
- Daily Docket Reports
- MS Office Proficient
- Fast Learner
- Task Prioritization
- Client Service and Support
- Case Management
- Relationship Building
- Knowledge on eImmigration
Certificate Technological Skills
- ASHI Training
- CPR Certified
- Proficient in Microsoft Office
- Proficient in Spanish
- Proficient in Unaccompanied Children Legal Services Database
- Proficient in eImmgration
References
- Maria Bocanegra, Supervising Attorney, YMCA International Services, 713.758.9280
- Dawn Slaughter, Owner, Slaughter Pest Control LLC, 936.689.0486
- KaTarsha Walker, Sr. Program Specialist, Houston ISD, 832.419.2152
Timeline
Survivor Advocate
Advocates for Immigrant Survivors
05.2023 - Current
Immigration Case Manager
The YMCA International Services
11.2020 - 04.2023
Immigration Legal Assistant
The YMCA International Services
04.2019 - 11.2020
Youth Care Worker/ Flight Escort
Catholic Charities of the Archdiocese of Galveston-Houston
07.2018 - 04.2019
Financial Aid Assistant I-Temporary
Sam Houston State University-Financial Aid & Scholarships Office
05.2018 - 07.2018
Peer Counselor
Sam Houston State University-Financial Aid & Scholarships Office
02.2016 - 05.2018
Victoria College
Hillsborough Community College
Master of Science in Victim Services Management -
Sam Houston State University
Bachelor of Arts in Victim Studies -
Sam Houston State University
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