Teresa Henrriguez
Ely,Cambridgeshire
Summary
- Organization
- Leadership
- Interpersonal Communication
- Analytical problem solving
- Customer relations
- Bilingual
Overview
6
6
years of professional experience
Work History
Accountant Training and Substitution
Liberty Lodge
01.2024 - Current
- Received training in accounting processes and procedures to effectively support the accounting department.
- Substituted for the accountant as needed, performing various accounting tasks such as accounts payable/receivable, financial reporting, and reconciliations.
- Demonstrated adaptability and quick learning in transitioning between front desk and accounting responsibilities, ensuring continuity of operations.
- Assisted in the preparation of financial documents and reports, contributing to accurate and timely financial analysis.
- Responsible for cash depositing and ensuring compliance with cash handling procedures to maintain financial integrity and security
Senior Guest Services Representative
Liberty Lodge
11.2023 - Current
- Led a team of front desk representatives, providing guidance, support, and training to ensure exceptional customer service delivery.
- Assisted with scheduling, including shift assignments and coverage, optimizing staffing levels for efficiency and customer satisfaction.
- Managed payroll processes, including timekeeping, attendance tracking, and payroll administration, ensuring accuracy and compliance with labor regulations.
- Handled challenging and last-minute circumstances, including room changes, guest complaints, and emergency situations, with composure and professionalism, ensuring guest satisfaction
Front Desk Customer Service Representative
Liberty Lodge
07.2023 - 11.2023
- Successfully handles the Front Desk operations, utilizing the DLS system for check-ins and check-outs, ensuring a smooth and efficient process for guests
- Demonstrated exceptional customer service skills by greeting guests, addressing their inquiries, and providing information about hotel facilities and services
- Managed challenging and last-minute circumstances, including room changes, guest complaints, and emergency situations, with composure and professionalism, ensuring guest satisfaction
- Collaborated with the housekeeping and maintenance teams to ensure rooms were prepared and maintained to meet guests' expectations
- Conducted end-of-day procedures, including balancing cash drawers and preparing reports for management
- Utilized the DLS system to monitor room availability and adjust rates to optimize revenue during peak periods
- Collaborated closely with the front desk staff and management to maintain a high level of service quality and consistency, contributing to a positive team environment.
Pharmacy Technician Trainee
H-E-B Grocery
08.2021 - 08.2022
- Received and processed electronically written prescriptions from RxEVO
- This system allowed me to complete third party assessments with insurance, accurately verifying patient information, and manage adjudication review
- Generated necessary directions for medications using Latin abbreviations called SIG codes which allowed for efficiency and customer satisfaction
- Mathematically deciphered conversions and quantities for accurate physician administration compliance
- Checked customer information to ensure applicable laws, regulations, etc, are being obeyed
- Performed prescription assembly by allocating and verifying medications
- Effectively communicated with doctors and insurance companies to ensure ultimate financial customer satisfaction
Pharmacy Care Representative
H-E-B Grocery
10.2020 - 08.2021
- Performed efficient and polite customer assistance regarding prescription pick up in person, in the drive thru, and over the phone
- Exceeded customer expectations in finding the cheapest option for their medications
- Being fluent in Spanish allowed me to accommodate a diverse clientele
- Practiced correct HIPPA (Health Insurance Portability and Accountability Act) regulations
- Multitasked in a fast-paced environment which allowed our pharmacy team to break records very often
- Regularly input, updated, and verified customers personal information, as well as insurance information.
Shelf Edge Representative
H-E-B Grocery, New Braunfels TX
10.2018 - 10.2020
- Acquired the skill of learning how to read a planogram
- Ensured pricing and signage was precise throughout the store
- Worked various hours of the night to re-organize different areas of the store.
Education
High School Diploma -
Bryan Collegiate High School
Associates Degree -
Blinn College
Bryan, TXTexas State University
San Marcos, TX01.2017
Skills
- Proficient in Microsoft office (Word, Power Point, Outlook, Excel)
- RxEVO (computer software utilized by H-E-B to fill prescriptions)
- DLS (computer software used by lodging facilities throughout multiple Air Force bases)
Timeline
Accountant Training and Substitution
Liberty Lodge
01.2024 - Current
Senior Guest Services Representative
Liberty Lodge
11.2023 - Current
Front Desk Customer Service Representative
Liberty Lodge
07.2023 - 11.2023
Pharmacy Technician Trainee
H-E-B Grocery
08.2021 - 08.2022
Pharmacy Care Representative
H-E-B Grocery
10.2020 - 08.2021
Shelf Edge Representative
H-E-B Grocery, New Braunfels TX
10.2018 - 10.2020
High School Diploma -
Bryan Collegiate High School
Associates Degree -
Blinn College
Texas State University
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