Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Hernandez

Deltona

Summary

Dynamic professional with a proven track record in customer relations and small business operations at JCT Outdoors. Skilled in relationship building and effective communication, I excelled in enhancing client satisfaction and driving repeat business. My expertise in project management and commitment to quality have consistently led to successful outcomes and strong client loyalty.

Overview

23
23
years of professional experience

Work History

Owner

JCT Outdoors
08.2021 - Current
  • Collaborated with clients to develop custom landscaping plans that catered to their specific needs and preferences.
  • Enhanced curb appeal by designing and implementing attractive landscape projects for residential and commercial properties.
  • Oversaw the installation of hardscape features such as walkways, patios, retaining walls, and water features to enhance property aesthetics.
  • Developed strong relationships with clients by providing excellent customer service addressing concerns promptly ensuring satisfaction throughout the project lifecycle.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

QA Analyst

ARC Florida
06.2020 - 11.2021
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
  • Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
  • Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
  • Supported timely project completion through efficient prioritization and execution of test tasks.

Production Worker

Sparton Electronics
08.2016 - 05.2020
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.

Housekeeper

Courtyard by Marriott
06.2011 - 08.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Insurance Agent

Ryan’s Insurance and Financial Services
04.2009 - 06.2011
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.

Insurance Agent

Ecuamex Insurance
05.2002 - 03.2009
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Education

High School Diploma -

Taylor Middle Hight School
Pierson, FL
05.1999

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Timeline

Owner

JCT Outdoors
08.2021 - Current

QA Analyst

ARC Florida
06.2020 - 11.2021

Production Worker

Sparton Electronics
08.2016 - 05.2020

Housekeeper

Courtyard by Marriott
06.2011 - 08.2016

Insurance Agent

Ryan’s Insurance and Financial Services
04.2009 - 06.2011

Insurance Agent

Ecuamex Insurance
05.2002 - 03.2009

High School Diploma -

Taylor Middle Hight School

Similar Profiles

CREATE PROFILE
Teresa Hernandez