Teresa Hernandez-Carbajal
Riegelwood,North Carolina
Summary
Proven leader and adept communicator, I excelled at New Hanover County Sheriff's Office by employing de-escalation techniques and enhancing community trust. Skilled in incident response and fostering customer relationships, I consistently surpassed goals through strategic planning and teamwork, contributing to significant performance improvements across diverse roles.
Hardworking employee enthusiastic about learning a field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Deputy Sheriff
New Hanover County Sheriff's Office
02.2022 - Current
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
- Developed strong relationships with community leaders, fostering open communication channels for addressing concerns collaboratively.
- Contributed to department initiatives focused on improving policies, procedures, equipment usage, or overall performance standards within the organization.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Assistant
Wilmington Gastroenterology
03.2021 - 06.2021
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Improved organizational culture by planning and executing engaging team-building events.
Sales Representative
Sansha USA
02.2020 - 06.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Exceeded sales targets through effective planning and goal setting.
Waitress
Locals Tavern
11.2018 - 06.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Representative
Sansha Usa
05.2017 - 11.2017
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Stayed up-to-date with industry trends to position company as market leader.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sub Artist
SUBWAY®Restaurants
01.2017 - 05.2017
- Greeted guests, promoted specials, and took orders.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
Waitress
Hwy55
11.2015 - 09.2016
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
High School Diploma -
East Columbus Highschool
Lake Waccamaw06.2016
Some College (No Degree) -
Cape Fear Community College
Wilmington, NC 01.2024 - 01.2026
Skills
De-Escalation Techniques
Integrity and ethics
Incident Response
Emergency Response
Customer Service
Customer Relationship Building
Interpersonal communication skills
Customer Relations
Complex Problem-Solving
Strong Communication and Interpersonal Skills
Adaptable and Flexible
Attention to Detail
Creative Thinking
Honest and Dependable
Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Some College (No Degree) -
Cape Fear Community College
01.2024 - 01.2026
Deputy Sheriff
New Hanover County Sheriff's Office
02.2022 - Current
Assistant
Wilmington Gastroenterology
03.2021 - 06.2021
Sales Representative
Sansha USA
02.2020 - 06.2020
Waitress
Locals Tavern
11.2018 - 06.2019
Sales Representative
Sansha Usa
05.2017 - 11.2017
Sub Artist
SUBWAY®Restaurants
01.2017 - 05.2017
Waitress
Hwy55
11.2015 - 09.2016
High School Diploma -
East Columbus Highschool
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