Teresa Herron
Customer Service And Sales
Bowling Green,KY
Summary
Hardworking employee enthusiastic about learning Customer Service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Enjoy the Sales Advisor position I am currently working towards better metrics at every opportunity
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Sales Advisor
ShopHQ
Bowling Green , KY
06.2021 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to telephone requests for information about company offerings.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Laundry Technician
Three Springs Laundromat
Bowling Green, KY
01.2020 - Current
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Cashier
Arbys Restaurant
Bowling Green, KY
08.2021 - 01.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Customer Service Specialist
SITEL Worldwide
Glasgow , KY
08.2012 - 08.2016
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Increased efficiency and team productivity by promoting operational best practices.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
Associate of Science - Business
SKYCTC
Bowling Green, KY 08.2012 - 05.2015
Skills
Sales experience
Customer Relations
Sales expertise
Problem solving strength
Interpersonal communication skills
Laundry distribution
Laundry folding and storage
Detergent and additive knowledge
Equipment training
Sorting and transport
Laundry equipment maintenance
Washing loads
Hanging items
Operating dryers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Cashier
Arbys Restaurant
08.2021 - 01.2022
Sales Advisor
ShopHQ
06.2021 - Current
Laundry Technician
Three Springs Laundromat
01.2020 - Current
Customer Service Specialist
SITEL Worldwide
08.2012 - 08.2016
Associate of Science - Business
SKYCTC
08.2012 - 05.2015