TERESA H HARRIS
Rocky Mount,North Carolina
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
26
26
years of professional experience
Work History
Quality Inspector
TCI Works
01.2021 - Current
- Created quality control plans based on project-specific technical documentation and requirements.
- Established quality control procedures based on industry best practices and customer requirements.
- Monitored division operations and corrected deficiencies, maintaining facility OSHA requirements.
- Collaborated with production teams to identify root causes of defects and implement corrective actions.
- Conducted periodic compliance audits of manufacturing operations and procedures.
- Evaluated new suppliers by conducting audits and assessing their ability to meet quality requirements.
Quality Inspector
TCI Works
01.2021 - Current
- Created quality control plans based on project-specific technical documentation and requirements.
- Established quality control procedures based on industry best practices and customer requirements.
- Monitored division operations and corrected deficiencies, maintaining facility OSHA requirements.
- Collaborated with production teams to identify root causes of defects and implement corrective actions.
- Conducted periodic compliance audits of manufacturing operations and procedures.
- Evaluated new suppliers by conducting audits and assessing their ability to meet quality requirements.
Assistant Manager
Dairy Queen
02.2020 - 02.2021
- Coordinated employee schedules to provide adequate staff coverage.
- Optimized inventory for maximum revenue generation.
- Delegated tasks to appropriate staff members for optimum productivity.
- Supported senior managers with day-to-day operational requirements.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Managed daily operations of store to ensure efficiency and productivity.
- Analyzed sales data to identify trends and opportunities for growth or improvement within store.
- Improved productivity after reviewing and modifying operations and workflows.
Assistant Manager
Dairy Queen
02.2020 - 02.2021
- Coordinated employee schedules to provide adequate staff coverage.
- Optimized inventory for maximum revenue generation.
- Delegated tasks to appropriate staff members for optimum productivity.
- Supported senior managers with day-to-day operational requirements.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Managed daily operations of store to ensure efficiency and productivity.
- Analyzed sales data to identify trends and opportunities for growth or improvement within store.
- Improved productivity after reviewing and modifying operations and workflows.
EVS Supervisor
UNC Nash General Hospital
03.2000 - 12.2018
- Maintained performance by assigning daily work tasks to employees.
- Coordinated staff schedules to meet forecasted housekeeping needs.
- Monitored room occupancy and reported check-outs and vacancies to reservations team.
- Created detailed checklists for each area of responsibility in order to maintain consistent cleaning standards across property.
- Trained new employees on proper cleaning techniques and procedures.
- Supervised housekeeping staff to ensure cleanliness and sanitation of hotel rooms.
- Addressed guest concerns regarding housekeeping issues and resolved problems promptly.
- Protected guests and staff by enforcing compliance with infection control policies and procedures.
- Supervised performance of housekeeping and laundry staff through personal inspections and other quality control measures.
- Supported smooth operations by providing vacant room discrepancy reports and departure reports.
- Provided ongoing feedback to team members on performance, offering constructive criticism where necessary.
EVS Supervisor
UNC Nash General Hospital
03.2000 - 12.2018
- Maintained performance by assigning daily work tasks to employees.
- Coordinated staff schedules to meet forecasted housekeeping needs.
- Monitored room occupancy and reported check-outs and vacancies to reservations team.
- Created detailed checklists for each area of responsibility in order to maintain consistent cleaning standards across property.
- Trained new employees on proper cleaning techniques and procedures.
- Supervised housekeeping staff to ensure cleanliness and sanitation of hotel rooms.
- Addressed guest concerns regarding housekeeping issues and resolved problems promptly.
- Protected guests and staff by enforcing compliance with infection control policies and procedures.
- Supervised performance of housekeeping and laundry staff through personal inspections and other quality control measures.
- Supported smooth operations by providing vacant room discrepancy reports and departure reports.
- Provided ongoing feedback to team members on performance, offering constructive criticism where necessary.
Education
High School Diploma - General Studies
North Edgecombe High School
Leggett, North Carolina06-1988
Skills
Line auditing
Report reparation
Root Cause Analysis
Reporting and documentation
Non-Compliance Assessment
Statistical analyses
Attention to Detail
Decision-Making
Results Documentation
Quality Management
Problem Solving
Interpersonal Communication
Timeline
Quality Inspector
TCI Works
01.2021 - Current
Quality Inspector
TCI Works
01.2021 - Current
Assistant Manager
Dairy Queen
02.2020 - 02.2021
Assistant Manager
Dairy Queen
02.2020 - 02.2021
EVS Supervisor
UNC Nash General Hospital
03.2000 - 12.2018
EVS Supervisor
UNC Nash General Hospital
03.2000 - 12.2018
High School Diploma - General Studies
North Edgecombe High School