Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Teresa Hiett

Ranburne,AL

Summary

With over 20 years' experience in Customer Service with companies such as, Tyler Union, Bellsouth, AirTran Airways, and Southwest Airlines, I will step in and make an immediate contribution to the success of your company. If you are seeking someone who can proficiently meet the wants and needs of your clients, as well as provide first rate customer service, and that is exactly what I am prepared to do for your company. As an accomplished Customer Service Professional, I can quickly assess the customer needs and deliver first rate service options that meet their needs while maintaining high Customer Service Satisfaction ratings. I am proficient in CRM & meet or exceed all KPI's. In addition, I am hard-working, diligent, results-focused, and a team player striving to help others achieve the goals of the company. I look forward to meeting with you in person and discussing the details of this position.

Overview

36
36
years of professional experience

Work History

Inside Sales & Customer Service Representative

Tyler Union
12.2021 - Current
  • Inputs orders & follows up for shipping of orders.
  • Answers phones, emails, fax, clerical etc.

Customer sales & support

Southwest Airlines
05.2008 - 09.2020
  • Makes reasonable procedure exceptions to accommodate unusual customer requests.
  • Demonstrates mastery of customer service call script within specified timeframes.
  • Provides accurate and appropriate information in response to customer inquiries.
  • Addresses customer service inquiries in a timely and accurate fashion.
  • Maintains up-to-date records at all times.
  • Formulates and enforces Service Center policies, procedures and quality assurance measures.
  • Provided cross training to numerous staff members.
  • Trained staff on how to improve customer interactions.
  • Properly directed inbound calls in phone queues to improve call flow.

Customer Service Representative

BellSouth Telecommunications
07.1989 - 04.2001
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Maintained up-to-date records at all times.
  • Led a new team of introduction to broadband cable service.
  • Trained new employees.

Education

certificate of completion - Airline

Southwest Airlines University
Miami, FL
01.2014

certificate of completion - Travel Course

Associated Schools, Inc.
Miami, FL

High School Diploma -

Bremen High School
Bremen, GA

Skills

  • High customer service standards
  • Customer support
  • Call center management
  • Data integrity
  • Conflict resolution
  • Problem solving
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Order processing
  • [Software] CRM system proficiency

Accomplishments

  • Managed call flow with up to 400+ calls in queue.
  • Exceeded corporate target for customer satisfaction for 6 months in a row.
  • Satisfactory completion of numerous customer service courses.
  • Team achiever for numerous months.
  • Meets and exceeds adherence objectives.
  • Meets and exceeds sales objectives.
  • Perfect attendance.

Timeline

Inside Sales & Customer Service Representative

Tyler Union
12.2021 - Current

Customer sales & support

Southwest Airlines
05.2008 - 09.2020

Customer Service Representative

BellSouth Telecommunications
07.1989 - 04.2001

certificate of completion - Airline

Southwest Airlines University

certificate of completion - Travel Course

Associated Schools, Inc.

High School Diploma -

Bremen High School

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