Dynamic Shift Manager with proven expertise at CVS Pharmacy, enhancing customer satisfaction through effective problem-solving and exceptional cash handling. Recognized for training and mentoring staff, leading to improved team performance and operational efficiency. Committed to fostering a positive work environment while achieving sales targets and maintaining compliance with safety standards.
Hi, I’m
Teresa Higginson
Doylestown,PA
Summary
Overview
2025
years of professional experience
Work History
CVS Pharmacy
Shift Manager Operations Manager
11.2018 - 10.2024
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Troubleshot equipment to reduce service calls and downtime.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw loading and unloading of packages in warehouse.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Wawa
Shift Leader
03.2006 - 03.2015
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Served consistent portions following recipes and control standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Set and oversaw weekly and special event menu plans.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Skippack G.C.
Customer Service Cashier
Job overview
Education
St. Hubert C.H.SPhiladelphia, PA
from Business
University Overview
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Cash handling expertise
- Customer inquiries
- POS system operation
- Refund handling
- Inventory management
- Payment collection
- Merchandise restocking
- Customer relationship management (CRM)
- Up-selling techniques
- Retail merchandising
- Drawer management
- Product merchandising
- Product recommendations
- Financial shortage analysis
- Account management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Quality assurance
- Basic math
- Cultural awareness
- Stress management
- Issue escalation
- Lot maintenance
- Cross-selling
- Financial overage analysis
- Plan-o-gram implementation
- Positive and professional
- Order coordination
- Telephone management
- Point-of-sale system
- Check processing
- Customer assistance
- Problem-solving
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Creative thinking
- Customer relations
- Cash handling and management
- Relationship building
- Issue resolution
- Cash register systems
- Product restocking
- Customer transactions
- Employee training
- Cash register operations
- Training and mentoring
- Inventory stocking
- Refunds and exchanges
- Service minded
- Work task prioritization
- Cash drawer balancing
- Coin and currency counting
- Analytical thinking
- Till counting
- Policies and procedures
- POS systems
- Product scanning
- ID verification
- Social perception
- Upselling
- Purchase assistance
- Call response and transfer
- Retail operations
- Price verification
- Drawer balancing
- Return and exchange processing
- Credits and refunds
- Store merchandise stocking
- Currency counting
- Price identification
- Point of sale operation
- Merchandise packaging
Timeline
Shift Manager Operations Manager
CVS Pharmacy
11.2018 - 10.2024
Shift Leader
Wawa
03.2006 - 03.2015
Customer Service Cashier
Skippack G.C.
St. Hubert C.H.S
from Business
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