Teresa HILBERG
Tumwater,WA
Overview
2027
2027
years of professional experience
Work History
Credit Champion/Omni Associate
JC Penney Stores
Olympia, WA
10.2010 - Current
- Credit Champion
- Communicated credit and special offers to enhance guest awareness and participation.
- Training of staff to ensure they are comfortable and knowledgeable of all products including the offering of credit and rewards.
- Monitored staff performance to ensure engagement, credit achievement, and guest assistance.
- Supported staff by providing necessary tools and information for effective job performance.
- Working with supervisors and staff to ensure the store runs smoothly and guests receive a wonderful experience
- Making sure everyone is in the loop to know what is going on with the store.
- LOD shifts - making sure we meet our goals
Omni Assocate
JC Penney Stores
2010 - Current
- Picked and processed all Bopis and SFS items to fulfill customer orders accurately
- Daily, weekly and monthly reports
- Ensured timely picking and binning to meet operational deadlines and enhance efficiency
- Maintained stocked supplies to ensure smooth operations and availability
- Solving any issues with orders
- Working at home registers
- Helping guests with their purchases
- Ensuring they get the best experience that they can have.
- Offering credit - #1 in store
- Facilitated customer enrollment in rewards programs to enhance loyalty. Solving issues that arise
- Making sure guests will return to shop another day
HR Supervisor
JC Penney Stores
2010 - Current
- Recruited qualified candidates for open positions, enhancing team capabilities
- Trained staff through a 2-day onboarding program, ensuring readiness for their roles
- Scheduled staff shifts for optimal coverage and efficiency.
- Addressed staff needs to support effective job performance.
- Processing time cards
- Implemented disciplinary actions for staff as required
Omni Supervisor
JC Penney Stores
2010 - Current
- Trained staff on current practices to ensure compliance and operational readiness.
- Coordinated picking and binning processes to maximize efficiency and accuracy.
- Ensured all picking and binning is done within time frames.
- Daily, weekly and monthly reports.
- Resolved order issues by investigating discrepancies and coordinating with relevant teams.
- Resolved any problems at the registers with orders.
- Managed supply ordering to sustain optimal inventory levels and prevent shortages.
Jewelry Associate
JC Penney Stores
2010 - Current
- Sales
- Enhanced guest shopping experience, fostering customer loyalty.
- Guided customers through credit application process, facilitating financial options.
- Presented care plan options to customers.
- Processed product returns efficiently at checkout.
- Diamond count
- Ordering online purchases
- Maintained organized and clean sales area, promoting a welcoming environment.
Cashroom
JC Penney Stores
2010 - Current
- All daily and weekly balancing
- Worked with LP on balancing all registers and resolving shortages
- Ordered and received cash
- Procured necessary store supplies
Mens Associate/Cashier
JC Penney Stores
2010 - Current
- Processed guest transactions at register for efficient checkout
- Assisted guests with purchases to enhance shopping experience
- Informed guests about credit card options to facilitate payment decisions
- Presented rewards program benefits to customers during checkout.
- Ensured men's department and the fitting rooms were clean and shoppable.
Skills
- Credit management
- Staff training
- Order processing
- Inventory management
- Sales reporting
- Customer engagement
Timeline
Credit Champion/Omni Associate
JC Penney Stores
10.2010 - Current
Omni Assocate
JC Penney Stores
2010 - Current
HR Supervisor
JC Penney Stores
2010 - Current
Omni Supervisor
JC Penney Stores
2010 - Current
Jewelry Associate
JC Penney Stores
2010 - Current
Cashroom
JC Penney Stores
2010 - Current
Mens Associate/Cashier
JC Penney Stores
2010 - Current