Teresa Hoffman
Statesboro,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Lowe's
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Special Educator
Bulloch County Board Of Education
07.2015 - 09.2019
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught students across multiple classifications and degrees of special needs.
- Redirected students using Positive Behavior Support (PBS).
- Led activities that developed students' physical, emotional and social growth.
Office Assistant
Southern Property Management
04.2014 - 09.2015
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Verified accuracy of business records by consistently updating customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Special Education Teacher
Bulloch County Board Of Education
07.2007 - 07.2013
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Taught students across multiple classifications and degrees of special needs.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Redirected students using Positive Behavior Support (PBS).
Owner/Operator
Tires Plus
11.2000 - 11.2005
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Education
Bachelor of Science - Education
Georgia Southern University
Statesboro, GA12.1993
Skills
- Sales Expertise
- Customer Relations
- Order Fulfillment
- Account Management
- Active Listening
- Microsoft Word
- Retail Sales Customer Service
- Credit Card Payment Processing
- Business Development Understanding
- Closing Sales
- Clerical Support
- Managing Multiple Tasks
- Team Development
- Reading Comprehension
- Conflict Resolution
- Conflict Mediation
- Training Development Aptitude
- Customer Service
Timeline
Customer Service Representative
Lowe's
05.2022 - Current
Special Educator
Bulloch County Board Of Education
07.2015 - 09.2019
Office Assistant
Southern Property Management
04.2014 - 09.2015
Special Education Teacher
Bulloch County Board Of Education
07.2007 - 07.2013
Owner/Operator
Tires Plus
11.2000 - 11.2005
Bachelor of Science - Education
Georgia Southern University