Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Horton

Valdez,AK

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

Phlebotomist Technician

Quest Diagnostics
12.2021 - Current
  • Participated in quality assurance and competency assessment initiatives.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Organized daily work based on collection priority.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Handled insurance verification tasks using Quanum to validate patient insurance information.
  • Verified patients' identification for proper sample collection.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Assisted in training and onboarding new phlebotomists.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Front Desk Receptionist

Pioneer Peak Orthopedics
05.2020 - 12.2021
  • Trained new team members on company procedures, customer service and issue resolution.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected Credit Card and Cash payments, processed transactions and updated relevant records.

Owner/Master Stylist

Innovations Hair Studio
03.2016 - 09.2019
  • Welcomed customers to salon and identified preferences by asking pointed questions.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Colored and treated hair using modern technology.
  • Processed payments, entering sales in register for prompt customer service.
  • Counted and documented opening and closing cash amounts daily.
  • Distributed business cards outside of salon to generate new business.

Administrative Assistant to the Director

Doyon Universal
08.2014 - 10.2015
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed strategies to streamline and improve office procedures.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Associate of Applied Science - Paramedicine

Matsu College UAA
Palmer AK
05.2011

Skills

  • Time Management
  • Quality Control Guidelines
  • Safety Assurance
  • 10-Key Proficiency
  • CRM Software
  • Mail Management
  • Records Management Systems
  • Clerical Support
  • Travel Administration
  • Excel Spreadsheets
  • Account Balancing
  • PC Proficiency

Timeline

Phlebotomist Technician

Quest Diagnostics
12.2021 - Current

Front Desk Receptionist

Pioneer Peak Orthopedics
05.2020 - 12.2021

Owner/Master Stylist

Innovations Hair Studio
03.2016 - 09.2019

Administrative Assistant to the Director

Doyon Universal
08.2014 - 10.2015

Associate of Applied Science - Paramedicine

Matsu College UAA

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