Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Marie Knowlton

Marie Knowlton

Customer Service Representative
Dallas,Oregon

Summary

Dedicated to delivering exceptional customer service and ensuring high levels of customer satisfaction. Consistently resolves conflicts promptly and fosters positive client relationships. Proven track record of providing immediate solutions to issues. Excels in training teams on effective upselling techniques and enhancing customer service skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Lead Cook

Starlite Lanes Dallas
08.2024 - Current
  • Took over line positions in event of emergency.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
  • Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
  • Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Monitored food production to verify quality and consistency.
  • Coordinated with team members to prepare orders on time.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Evaluated food products to verify freshness and quality.
  • Set up and broke down kitchen for service.
  • Placed orders to restock items before supplies ran out.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Maximized ingredient usage by developing creative daily specials that showcased seasonal produce and reduced food costs.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Implemented effective cross-training initiatives, which allowed team members to seamlessly cover various roles during peak service times.
  • Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
  • Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files and product-rotation systems.
  • Coordinated with the front-of-house staff to ensure timely dish preparation and delivery for optimal guest experience.
  • Delegated jobs within kitchen depending on restaurant traffic and employee skill.
  • Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Streamlined prep work by organizing kitchen stations effectively and training junior staff on best practices for efficient workflow.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Contributed to a positive workplace culture through proactive communication with team members at all levels of the organization.
  • Demonstrated strong leadership skills by stepping in as acting kitchen manager during periods of personnel absence or transition.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared meals for lunch and dining services with average of 10 tables per day.
  • Oversaw proper storage procedures for perishable items, ensuring freshness and minimizing spoilage risks.
  • Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
  • Developed innovative seasonal menus that catered to diverse dietary needs and preferences, resulting in increased customer satisfaction.
  • Managed relationships with approximately 3 vendors to negotiate prices of ingredients and equipment, resulting in 65% savings.

FrontDesk Clerk

Red Lion Inn & Suites
06.2023 - 02.2024
  • Was responsible for overseeing front desk duties at our hotel during the day shift
  • My duties included helping guests check in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests, and acting as a point of communication for customer needs
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
  • Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
  • Assisted colleagues as needed for seamless operations across departments in the hotel setting.
  • Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
  • Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
  • Ensured the security of guests'' personal belongings by managing key card access systems properly.
  • Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
  • Participated in ongoing training and professional development opportunities to stay current on industry best practices and enhance job performance.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Monitored staff performance and provided feedback and guidance.
  • Monitored hotel's budget and financial records.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Implemented marketing and promotional initiatives to increase occupancy.
  • Enforced policies and procedures to increase efficiency.
  • Streamlined check-in and checkout processes to improve efficiency and reduce wait times.

Server

Chens Family Dish
07.2016 - 08.2018
  • My Key responsibilities include taking orders or preparing food, resolving any service or food issues, maintaining food-safety standards, and maintaining a clean, safe work and dining environment
  • A successful candidate will have a clean and tidy appearance, good work habits, and a positive attitude
  • If you want to build a great career while providing fast, fun, and friendly service to our customers
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Call Agent

Zumalogic
06.2016 - 07.2016
  • Took inbound calls from customers taking questions or addressing any concerns they may have about their Social Security qualifications to be represented by a Social Security attorney
  • My duties included handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems
  • I would gather their information like diagnosis, Medications, doctor names, and Hospital stays to see if they qualified for Social Security representations with a law firm
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently.
  • Streamlined processes for improved efficiency, leading to shorter wait times for customers.
  • Provided constructive feedback during regular team meetings, helping drive continuous improvement within the department.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Boosted sales by offering tailored recommendations based on customer needs and preferences.
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
  • Retained customers by providing exceptional service, preventing potential cancellations or account closures.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
  • Assisted in the development of new hires by sharing best practices, contributing to a strong team dynamic from the start.
  • Managed high call volumes with focus on maintaining short waiting times, ensuring customer satisfaction.
  • Streamlined call handling procedures to minimize customer wait times and optimize service quality.
  • Continuously expanded product knowledge through training sessions and self-directed learning efforts.
  • Established reputation for patience and empathy, even during challenging customer interactions.
  • Increased team morale and performance with regular feedback and constructive criticism.
  • Solved technical issues for customers, enhancing their overall satisfaction with company services.
  • Maintained up-to-date knowledge of products and services, which facilitated accurate and helpful customer interactions.

Server

Taco Bell
02.2013 - 06.2016
  • My Key responsibilities include taking orders or preparing food, assisting in resolving any service or food issues, maintaining food-safety standards, and maintaining a clean, safe work and dining environment
  • A successful candidate will have a clean and tidy appearance, good work habits, and a positive attitude
  • If you want to build a great career while providing fast, fun, and friendly service to our customers

Groomer / Trainer

All Animals Are Heavenly Doggie Day Care
09.2009 - 01.2013
  • Bathed and styled pets' fur, Trimmed pets' nails cleaned their ears, and inspected the animal for external signs of parasites or skin irritation
  • Sanitized all the grooming tools used (including clippers, combs, and brushes)
  • Maintained a safe and clean work area to avoid the spread of germs

Medical Assistant

Medical Specialties
07.1997 - 02.2001
  • Performed administrative duties such as answering phones, scheduling appointments, and maintaining medical records
  • Assisted physicians with patient examinations and treatments
  • Prepared and administered medications as directed by a physician, collected and prepared laboratory specimens performed basic laboratory tests
  • Instructed patients about medication and special diets per Physicians' orders
  • Prepared patients for x-rays, blood work, and other procedures
  • Took and recorded vital signs and medical histories assisted with minor surgical procedures, and Sterilized medical instruments
  • Provided patient education on health maintenance and disease prevention
  • Documented patient care services by charting in patient and department records
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Improved clinical workflow with introduction of electronic health records system.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.

Education

Associate of Applied Science - Full Stack Devloping

Bloom Tech Institue of Technology
Online
12.2021

Certificate of Completion Medical Assitant - Medical Assistant

Con Corde Career Institute
Portland, OR
08.1997

Skills

  • Opera PMS system
  • Microsoft word and excel
  • O ce
  • Computer skills
  • Telephone operations take
  • Credit card and cash
  • Payments
  • Reservation Management
  • Systems Opera Cloud
  • Communication Skills
  • Menu Memorization
  • Payment Processing
  • Data Entry
  • Information skills
  • Listening
  • Fun, and friendly service to our customers
  • Taco Bell, Dallas Ore - Server
  • Meal preparation
  • Time management
  • Strong work ethic
  • Team player attitude
  • HIPAA compliance
  • Hospitality services
  • Exceptional customer service
  • Answering questions
  • Planning and coordination
  • Food assembly
  • Patient scheduling
  • Guest engagement
  • Customer communications
  • Kitchen management
  • Crew training
  • Employee supervision
  • Large-scale food preparation
  • Cost reduction
  • Special diets
  • Cooking techniques
  • HIPAA compliance
  • Hospitality services
  • Exceptional customer service
  • Answering questions
  • Planning and coordination
  • Food assembly
  • Patient scheduling
  • Guest engagement
  • Customer communications
  • HIPAA compliance
  • Hospitality services
  • Exceptional customer service
  • Answering questions
  • Planning and coordination
  • Food assembly
  • Patient scheduling
  • Guest engagement
  • Customer communications
  • HIPAA compliance
  • Hospitality services
  • Exceptional customer service
  • Answering questions
  • Planning and coordination
  • Food assembly
  • Patient scheduling
  • Guest engagement
  • Customer communications
  • Active listening
  • Critical thinking
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Complaint resolution
  • Microsoft outlook
  • Scheduling
  • Paperwork processing
  • Product knowledge
  • Order processing
  • Microsoft Office Suite
  • Administrative support
  • Microsoft PowerPoint
  • Data collection
  • HIPAA compliance
  • Hospitality services
  • Exceptional customer service
  • Answering questions
  • Planning and coordination
  • Food assembly
  • Patient scheduling
  • Guest engagement
  • Customer communications
  • HIPAA compliance
  • Hospitality services
  • Exceptional customer service
  • Answering questions
  • Planning and coordination
  • Food assembly
  • Patient scheduling
  • Guest engagement
  • Customer communications
  • HIPAA compliance
  • Hospitality services
  • Exceptional customer service
  • Answering questions
  • Planning and coordination
  • Food assembly
  • Patient scheduling
  • Guest engagement
  • Customer communications

Certification

FullStack software engineer 12/2021 Medical Assistant Certificate 07/1997

Timeline

Lead Cook

Starlite Lanes Dallas
08.2024 - Current

FrontDesk Clerk

Red Lion Inn & Suites
06.2023 - 02.2024

Server

Chens Family Dish
07.2016 - 08.2018

Call Agent

Zumalogic
06.2016 - 07.2016

Server

Taco Bell
02.2013 - 06.2016

Groomer / Trainer

All Animals Are Heavenly Doggie Day Care
09.2009 - 01.2013

Medical Assistant

Medical Specialties
07.1997 - 02.2001

Associate of Applied Science - Full Stack Devloping

Bloom Tech Institue of Technology

Certificate of Completion Medical Assitant - Medical Assistant

Con Corde Career Institute

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Marie KnowltonCustomer Service Representative