Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teresa Hughes

Training Development Specialist
Phoenix,AZ

Summary

Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Developmental Disabilities training requirements.

Overview

29
29
years of professional experience
4
4
Certifications

Work History

Training and Development Specialist

The Tungland Company
05.2022 - Current
  • Develop and maintain course curriculum
  • Confer with management and staff to identify specific skill/knowledge gaps, training objectives, work situations, and changes in policies and procedures
  • Design, create, and update training aids, such as manuals, handouts, course exercises, and visual aids
  • Deliver instruction using multiple modalities including one-on-one, classroom, teleconferencing, web-based training, and computer-based training
  • Confer with management, internal training consultants, and HR to identify additional training needs, as required for new staff
  • Ensure ongoing feedback of training programs and modify programs as needed
  • Prepare and facilitate client-specific and clinical type training in addition to new hire orientation, CPR, and medical administration
  • Provide input regarding formulation and modification of procedures and practices pertaining to agency training
  • Maintain current knowledge of organizational and industrial trends and make appropriate recommendations for new or updated training programs
  • Track all new employees training status.
  • Review all training documents and certifications to create employees training file and submit to Office Managers.
  • Notify operations when new employees are cleared to start working
  • Update all training certifications into Dayforce for current employees and new employees.
  • Assist Office managers with locating training documents for Monitoring and investigations.
  • Oversee Direct Care Workforce yearly audit for Arizona.

Assistant Director Training

The Tungland Corporation
10.2010 - 05.2022
  • Coordinated cross-departmental collaboration to create interdisciplinary units that enriched students'' understanding of course material.
  • Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
  • Streamlined communication between employees and administrators to foster collaborative learning environment.
  • Curriculum development to meet state requirements.
  • Create training files for new employees that include class certifications and other required training documents.
  • Schedule current employees to complete required courses that expire.
  • Instructor for all training courses.
  • Supervise Phoenix Training Program Coordinators to ensure accuracy in instructing classes and documenting completion of classes.
  • Scheduling of Phoenix Training Program Coordinators.
  • Yearly employee evaluations for Phoenix Training Coordinators
  • Create and execute corrective actions and termination for Phoenix Training Coordinators and employees in training classes.
  • Supervised Residential services and IHSS services programs periodically during this time frame as well.

Training Program Coordinator

The Tungland Corporation
08.2005 - 10.2010
  • Maintained accurate records of program participation, completion rates, and evaluations to inform future improvements in content and delivery methods.
  • Ensured compliance with industry standards and regulations by staying current on updates related to employee training requirements within the organization''s sector.
  • Assessed participant learning outcomes using various evaluation methods to measure the effectiveness of training programs.
  • Increased trainee satisfaction through continuous improvement initiatives, addressing feedback and adjusting program components as needed.
  • Identified skill gaps among employees through regular assessments and collaborated with management to create customized solutions promoting individual growth.
  • Enhanced participant engagement by incorporating interactive activities and multimedia resources into training programs.
  • Promoted a positive learning environment by establishing and enforcing clear expectations for participant behavior during training sessions.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Verified training program compliance with applicable laws and regulations.

DTA Program Coordinator

The Tungland Corporation
03.2002 - 08.2005
  • Scheduling of DSP for DTA in Phoenix Metro Area.
  • Oversite of DSP job performance standards and yearly evaluations.
  • Hands on training with new DSP's in their work setting including providing thorough orientation to members.
  • Document and provide counseling and corrective actions for DSP as needed.
  • Scheduling of activities for members.
  • Ensure compliance with DDD in regard to staff ratios, program implementation and documentation.
  • Oversite of Incident Reporting process.
  • Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success

Assistant Vocational Program Coordinator

The Tungland Corporation
10.2000 - 03.2002
  • Scheduling of DSP for Vocational worksites in Phoenix Metro Area.
  • Oversite of DSP job performance standards and yearly evaluations.
  • Hands on training with new DSP's in their work setting including providing thorough orientation to members.
  • Document and provide counseling and corrective actions for DSP as needed.
  • Scheduling of work assignments for members.
  • Ensure compliance with DDD in regard to staff ratios, program implementation and documentation.
  • Oversite of Incident Reporting process.
  • Job coaching with members in the community.
  • Assist members in completing on job training in the community.

Vocational Supervisor

The Tungland Corporation
05.1997 - 10.2000
  • Scheduling of DSP for Vocational worksites in Phoenix Metro Area.
  • Oversite of DSP job performance standards and yearly evaluations.
  • Hands on training with new DSP's in their work setting including providing thorough orientation to members.
  • Document and provide counseling and corrective actions for DSP as needed.
  • Scheduling of work assignments for members.
  • Ensure compliance with DDD in regard to staff ratios, program implementation and documentation.
  • Oversite of Incident Reporting process.


Direct Support Professional Caregiver

The Tungland Corporation
05.1996 - 05.1997
  • Ensured member safety by conducting regular home assessments for potential hazards or areas requiring improvement.
  • Assisted in the coordination of medical appointments for members, providing transportation when needed while also serving as an advocate during visits.
  • Maintained detailed documentation on members progress, enabling effective communication among team members and ensuring continuity of care.
  • Safeguarded the dignity and privacy of members by adhering to confidentiality protocols and treating them with respect at all times.
  • Facilitated effective communication between members and their families, fostering strong relationships and promoting family involvement in the caregiving process.
  • Facilitated members'' participation in recreational activities and community events to promote social engagement and inclusion.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
  • Assisted members in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
  • Established trust-based relationships with members by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
  • Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
  • Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both members and team members.

Direct Support Professional

The Tungland Corporation
04.1995 - 05.1996
  • Ensured member safety by conducting regular home assessments for potential hazards or areas requiring improvement.
  • Assisted in coordination of medical appointments for members, providing transportation when needed while also serving as an advocate during visits.
  • Maintained detailed documentation on members progress, enabling effective communication among team members and ensuring continuity of care.
  • Safeguarded the dignity and privacy of members by adhering to confidentiality protocols and treating them with respect at all times.
  • Facilitated effective communication between members and their families, fostering strong relationships and promoting family involvement in the caregiving process.
  • Facilitated members'' participation in recreational activities and community events to promote social engagement and inclusion.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
  • Assisted members in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
  • Established trust-based relationships with members by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
  • Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.
  • Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both members and team members..

Education

Associate Degree in Healthcare Administration - Health Administration

University of Phoenix
Tempe, AZ
05.2001 -

Skills

Needs Assessment

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Certification

Article 9 Instructor

Timeline

Training and Development Specialist

The Tungland Company
05.2022 - Current

Assistant Director Training

The Tungland Corporation
10.2010 - 05.2022

Training Program Coordinator

The Tungland Corporation
08.2005 - 10.2010

Article 9 Instructor

08-2005

Prevention and Support Instructor

08-2005

Direct Care Workforce Instructor

08-2005

CPR/FA Instructor

08-2005

DTA Program Coordinator

The Tungland Corporation
03.2002 - 08.2005

Associate Degree in Healthcare Administration - Health Administration

University of Phoenix
05.2001 -

Assistant Vocational Program Coordinator

The Tungland Corporation
10.2000 - 03.2002

Vocational Supervisor

The Tungland Corporation
05.1997 - 10.2000

Direct Support Professional Caregiver

The Tungland Corporation
05.1996 - 05.1997

Direct Support Professional

The Tungland Corporation
04.1995 - 05.1996

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Teresa HughesTraining Development Specialist