Teresa Ipsen
Auburn
Summary
Seasoned Police Dispatcher and Records Clerk with a proven track record at two different municipal police departments.
Adept at handling high-stress situations with empathy and professionalism. Skilled in incident prioritization and maintaining confidentiality.
I spent several years as a healthcare advocate, managing appointments and treatments, administering prescriptions while becoming well-versed in medical terminology and navigating the healthcare system.
Overview
14
14
years of professional experience
Work History
Police Dispatcher II
City of Seattle
12.1988 - 04.1997
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
- Operated telephone and radio equipment to receive requests and reports from police officers.
Police Dispatcher
City of Phoenix
12.1984 - 12.1988
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers.
- Participated in community outreach programs to educate the public on proper usage of emergency services and non-emergency reporting options available within the department.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
- Assisted callers in emergency situations with appropriate information and support.
Police Assistant
City of Phoenix
10.1984 - 11.1984
- Directed vehicle traffic at Sky Harbor International Airport, at terminals and crosswalks.
- Writing parking citations
- Maintain calm in stressful confrontations with public
Police Records Clerk I
City of Phoenix
12.1983 - 10.1984
- Entering DWI reports on to Police Records Jackets
- Correcting accident reports written by police officers
- Writing permits for over-size vehicles, requiring a working knowledge of Arizona Transportation Laws, including advising owner/operators on load distribution, and particular safe routes through the city
Police Records Clerk
City of Phoenix
10.1983 - 12.1983
- Sorting and filing police reports, as well as victim and location cards, while maintaining strict confidentiality
Education
General Studies
Maricopa Community Colleges, Glendale Community College
Glendale, AZTraffic Accident Investigation
Phoenix Police
Phoenix, AzHigh School Diploma -
Moon Valley High School
Phoenix, Az06-1981
Skills
- Customer service & conflict resolution
- Typing speed 60 WPM
- Data entry, record maintenance & confidentiality
- Proficiency with Phone systems & Office Equipment
- Time management
- Incident triage
Timeline
Police Dispatcher II
City of Seattle
12.1988 - 04.1997
Police Dispatcher
City of Phoenix
12.1984 - 12.1988
Police Assistant
City of Phoenix
10.1984 - 11.1984
Police Records Clerk I
City of Phoenix
12.1983 - 10.1984
Police Records Clerk
City of Phoenix
10.1983 - 12.1983
General Studies
Maricopa Community Colleges, Glendale Community College
Traffic Accident Investigation
Phoenix Police
High School Diploma -
Moon Valley High School
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