Teresa Jackson
Lindenhurst,NY
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful Customer Service Rep with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Habilitation Technician
Carobell Inc
10.2019 - 02.2024
- Offered instructions to help individuals learn, retain or improve competencies for maximal functioning
- Recorded participant behavior and methods to alleviate barriers and progress toward goals
- Recognized emergency situations and implemented appropriate procedures to comply with safety rules and regulations
- Transported residents to and from appointments and other activities to encourage mobility
- Delivered training needs, behavior management and communication to support goal plans
- Developed resident activities and programming to encourage new skills and maintain present skills
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living
- Noted client responses and results to facilitate interventions and assessment through proper documentation
- Implemented written goals from treatment plans to enhance patient outcomes
- Instructed and reinforced target outcomes to help individuals achieve goals
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals
- Improved patients' comfort with massage and application of topical treatments
- Utilized universal precautions and infection control principles in all aspects of care.
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
Customer Service Advisor
Jiffy Lube
07.2020 - 09.2021
- Are responsible for creating positive guest experience
- Understanding full range of Jiffy Lube products and services
- Assisting guests with product needs and providing updates throughout entire process
- Offering guest automotive needs
- Operated equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools and basic office equipment
- Vehicle Inspections
- Data Entry for incoming vehicles
- Maintained and managed customer files and databases
- Responded to customer needs through competent customer service and prompt problem-solving
- Resolved concerns with products or services to help with retention and drive sales
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Recommended and upsold new products, resulting in 50% increase in revenue.
Shift Leader
Dunkin' Donuts
06.2016 - 10.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Enforced company policies and regulations with employees
- Trained new employees and delegated daily tasks and responsibilities
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Completed cash and credit card transactions accurately using POS software
- Created and managed project plans, timelines and budgets.
Sales Associate
Macy's
10.2013 - 01.2014
- Professionally handle incoming requests from customers and ensure that issues are resolves both promptly and thoroughly; revises customers' complains, verifies information, and provides written paperwork for service disconnections and resolves issues through professional manner; answers customers' questions, and provide information on procedures or policies; bags merchandise, scans, computes and record totals of transactions using electronic cash register; Counts money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change; establish or identify prices of goods, and greets customers entering self-service store; issues receipts, refunds, credits
- Redeems coupons of items on sale or discount; maintains clean and orderly checkout stations to ensure that adequate cash is available and resolve customer complaints; compile and maintain non-monetary reports and records and occasionally stock shelves
- Marks prices on shelves and items; aids customers in locating merchandise; answers questions from and provides information to customer about merchandise for sale; obtains merchandise from stockroom and arranges stock on shelves or racks in sales area
- Processed payments, including sales and refunds
- Maintained exceptional customer service standards
- Maintained efficient clerical systems
- Maintained inventory according to company procedures
- Managed receipt and distribution of shoes.
Crew Member
Wendy's Restaurant
02.2007 - 11.2012
- Kept food preparation area, equipment, and utensils clean and sanitary
- Became familiar with products to answer questions and make suggestions
- Cleaned and maintained all areas of restaurant to promote clean image
- Packaged menu items into bags or trays and placed drink orders into carriers
- Worked front counter, drive-thru and other areas
- Accurately operated cash register to process customer payments
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High school diploma -
Wyandanch Memorial High School
NY, 1179806.2009
Skills
- Behavioral support
- Customer Service
- Direct Patient Care
- Food Handling
- Data Entry
- Call center experience
- Crisis Management
- Therapeutic Intervention
- Decision-Making
- Positive Attitude
- Team Leadership
- Flexible Schedule
- POS System Operation
- Safety processes and procedures
- Policy Enforcement
Certification
- CPR Certification
- CPI Certification
- Driver's License
Workauthorization
Authorized to work in the US for any employer
Timeline
Customer Service Advisor
Jiffy Lube
07.2020 - 09.2021
Habilitation Technician
Carobell Inc
10.2019 - 02.2024
Shift Leader
Dunkin' Donuts
06.2016 - 10.2019
Sales Associate
Macy's
10.2013 - 01.2014
Crew Member
Wendy's Restaurant
02.2007 - 11.2012
High school diploma -
Wyandanch Memorial High School
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