Teresa Jahn

• Maintained professional and friendly demeanor during deliveries to uphold company reputation. Was able to build a transportation Business of my own with a steady Regular Cliental list.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
• Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• Followed all relevant traffic laws and safety regulations.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

• Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
• Managed continuous improvement initiatives to drive gains in quality, flow, and output.
• Reviewed work for quality and compliance with company standards and design specifications.
• Managed internal operational standards and productivity targets.

• Delivered direct feedback to senior management regarding project visibility and status.
• Reviewed maintenance and repair problems to determine appropriate action for resolution.
• Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
• Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
• Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
• Monitored team budgets to keep projects on task and avoid waste.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Used Computer programs such as; Intuit Quick Books, Page Maker 6, Excel, Microsoft programs, Vector art, Shipping Programs for UPS and USPS.
• Cash Register and handling of cash, checks Credit cards and processed all Accounts Receivable payments.
• Production of rubber stamps, signs of all kinds, copy machines and laminators.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Coordinated with logistics department to expedite shipping for urgent customer orders.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.