Teresa Jo Coffey

• Conducted thorough inspections on production lines to ensure compliance with quality standards.
• Implemented corrective actions to address defects, enhancing overall product reliability.
• Collaborated with production teams to streamline quality control processes and reduce waste.
• Trained new staff on quality assurance protocols and best practices for operational excellence.
• Utilized statistical process control tools to monitor and analyze product quality data effectively.
• Developed and maintained documentation for quality procedures, ensuring regulatory compliance.
• Led root cause analysis initiatives, driving improvements in production efficiency and product integrity.
• Maintained quality documentation and records for conformance with relevant standards.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
• Proposed corrective actions to address recurring quality issues.
• Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
• Helped uncover and fix production problems in order to reduce overall defect rates.
• Reduced customer complaints by proactively addressing potential issues before products left the facility.
• Improved product reliability with thorough quality assessments and feedback to production team.
• Conducted comprehensive audits of production processes to ensure compliance with internal and external quality standards.
• Reduced time needed for quality control inspections through process optimization, without compromising thoroughness.
• Reported problems and concerns to management.
• Reduced product return rates, meticulously examining each item for adherence to quality specifications.
• Performed tests and inspections to conform to established standards.

• Implemented best practices for cleanliness and organization in dining area.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Delivered exceptional customer service, ensuring satisfaction and repeat business.
• Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
• Trained new staff on menu knowledge and service standards, improving team performance.
• Collaborated with kitchen staff to coordinate timely food preparation and delivery.
• Resolved customer complaints promptly, maintaining positive restaurant reputation.
• Developed strong relationships with regular customers, fostering loyalty and community engagement.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Streamlined order-taking process to minimize wait times for diners.
• Improved dining experience by providing prompt, attentive service to guests.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Increased sales significantly by upselling higher-end products to customers.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
• Implemented best practices for cleanliness and organization in dining area.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Work independently and proficient guiding truck drivers to safe mechanics and truck stops for repairs communicating professionally over the phone having patience tolerance sitting for long hours inbound calls

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Developed and maintained courteous and effective working relationships.

• Upheld strict quality assurance standards, inspecting materials and shipments for defects or compliance issues.
• Minimized waste with consistent use of FIFO stock rotation method.
• Tracked deliveries and storage locations with timely documentation.
• Prepared shipments per week to meet delivery timeline goals.
• Stocked equipment with materials to help meet production targets.
• Moved freight and stock to and from storage and production areas, loading docks, and delivery vehicles.