Teresa Johnson
Fairbanks,AK
Summary
Professional Dispatch Manager with considerable experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Customer Service and Dispatch Manager
Alaska Petroleum Distributing Inc.
Fairbanks, AK
07.2004 - 02.2024
- Coordinated with other departments to ensure timely delivery of goods and services.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Collaborated with IT department on system enhancements that would increase operational efficiency.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
Department Manager
Nordstrom
San Diego, CA
10.1999 - 03.2004
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Worked closely with sales associates to complete tasks.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Sales Associate
Nordsrom
Seattle, WA
05.1996 - 10.1999
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Store Manager/Buyer's Assistant
Moda Express
Seattle, WA
05.1994 - 08.1997
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Assessed operational efficiency of the store's departments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Monitored inventory levels to ensure availability of products for customers.
Education
Associate of Arts - Fashion Markeing
05-2003
Skills
- Customer Communication
- Staff Training and Development
- Phone Dispatch
- Employee Time Records
- Route Planning
- Employee Performance Reviews
- Sales Support
- Customer service understanding
- Customer service and support
- Customer service and care
- Adherence to high customer service standards
- Customer service and engagement
- Customer service and assistance
- Customer service standards
- Customer Service and Communication Skills
- Customer service-focused
- Customer and employee rapport
- Excellent customer service
Technical Experience
- Sage Accounting Software
- Skybitz Dispatch Sorware
- Verizon Fleet Complete
- Some Quickbooks expeience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service and Dispatch Manager - Alaska Petroleum Distributing Inc.
07.2004 - 02.2024
Department Manager - Nordstrom
10.1999 - 03.2004
Sales Associate - Nordsrom
05.1996 - 10.1999
Store Manager/Buyer's Assistant - Moda Express
05.1994 - 08.1997
The Art Institute of Seattle - Associate of Arts, Fashion Markeing
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