Teresa Johnson
Communications and Customer Service
Bellevue,NE
Summary
Communication professional with strong written and verbal communication skills to ensure the proper message is relayed. Excellent active listener ensuring the intended message is understood. Manages my time well to honor the time of internal and external customers. Strong innovative skills to help brainstorm new ideas. Attention to detail and strong organizational skills make me an asset to your company.
Overview
17
17
years of professional experience
Work History
Appointment Scheduler for Cardiology
CommonSpirit (CHI) Health
Omaha, NE
05.2021 - Current
- Reduced the number of patient no-shows by 30% by communicating with patients to determine barriers to getting to appointments
- Communicated this information to management and implemented the necessary changes
- Had all clinic appointments full daily
- With the reduction of no-show patients, the clinic was always full
- Created a communication system with patients to ensure patient satisfaction
- This was done by keeping notes on the patient's Electronic Health Records (EHR) to meet the needs of our patients.
Staffing Coordinator
CommonSpirit (CHI) Health
Omaha, NE
04.2020 - 05.2021
- Communicated with house supervisors in a timely manner to make sure they were aware of all callouts, staff looking to pick up hours, and other locations looking for help from other locations
- Compiled and manipulated data from online reports into daily summaries of the overall staffing at all hospital locations for CHI
- Created a comprehensive training manual for all staff, including practice sheets and access to the training site.
Executive Assistant
The Compton Group
Omaha, NE
01.2019 - 10.2020
- Professionally communicated with realtors, inspectors, mortgage companies, and clients to ensure that all parties agreed
- Performed timely maintenance and updates to the company website to include current listings, current needs of customers, services offered, and other marketing of the company and realtors
- Created a database of potential customers, pending sales, recently sold and commissions so realtors can use the information provided to know who may be looking to buy or sell, how much they will be making, and where each current client is in the buying or selling process
- Created flyers and social media posts to help market the realtors and their listings for open houses.
Executive Assistant
Haney Realty Group
Omaha, NE
10.2019 - 03.2020
- Professionally communicated with realtors, inspectors, mortgage companies, and clients to ensure all parties agreed
- Performed timely maintenance and updates to the company website to include current listings, current needs of customers, services offered, and other marketing of the company and realtors
- Communicated with current and past customers to get reviews for potential clients
- Created a monthly newsletter to be put into the monthly mailing highlighting accomplishments and topics of interest for realtors and customers
- Created two monthly mass mailings, one for realtors totaling 750 pieces per mailing and the other for previous, current, and potential clients totaling 673 pieces per mailing
- Streamlined office procedures, like obtaining a folding machine and finding a supplier of printed material, saving the company over $800/month on pieces for the mailings
- Created flyers and social media posts to help market the realtors and their listings for open houses.
Administrative Assistant
The Nebraska Children’s Home Society
Omaha, NE
02.2017 - 04.2019
- Implemented a new filing system for foster parents (regular licensed foster parents, licensed relative foster parents, and unlicensed relative foster parents) to ensure filing accuracy and decrease the fines implemented by state foster care auditors
- Updated the process for monthly Continuous Quality Improvement Reporting (CQI) to include service metrics for the number of children in foster care
- This report broke the number by race, age, gender, current placement, and estimated outcome of the case
- Worked on a special project to improve the filing process in our Grand Island office and bring it in line with the corporate office here in Omaha, NE.
Administrative Assistant
Catholic Charities
04.2015 - 02.2017
- We changed the way staff scheduling was done, decreasing the number of temporary staff needed for each shift, which saved the company over $5,000 per month
- Provided onboarding for all new staff, and submitted payroll cutting down the number of payroll hour entry errors by 20%
- Modified the quality reports for Region 6 (our governing agency) and our internal compliance department to show how many beds were full each night and how many emergency calls we had in our detox center
- Each month, graphed the information from the same month of the prior year and the current year
- Region 6 was very happy with the information.
Administrative Assistant
Carberry Construction
04.2014 - 01.2015
- As the system administrator, updated the website with profiles of our staff, feedback from previous clients, with a list of previous clients willing to personally talk to new clients regarding their experience, pictures of previous jobs on the website, and a contact form that clients could fill out with what they are looking for so that when the project manager went to the job site he was more informed when talking to the clients, which increased business
- Streamlined the process of listing jobs on Indeed and Careerlink, submitting payroll, doing drug tests, and onboarding all new staff.
Executive Assistant
Arbor Health Plan
05.2012 - 09.2013
- Created the compliance verification process of calling our providers who take Medicaid and asking if they are taking new patients, how soon can a new patient get scheduled, what the patient needs to bring to their first appointment, and what the office procedure was for patients who called after hours
- Created the process for onboarding new hires, including one day of training on office policies, scripts to use with patients, and who to contact with questions.
Executive Assistant to the Sr. Vice President of Human Resources
Mosaic
12.2007 - 03.2012
- Created an HR New Hire Manual to include: Pre-screen interview of candidates for various positions, Drug screen new hires, Run background checks for new hires, Motor vehicle record checks for new hires, New employee orientation, E-Verify new employees, Run Drake P3 surveys for use in team meetings, Reference checks, Created a database to track applicants, Posting jobs internally and with external sources, Special projects for HR as assigned, Maintained a website with available jobs
- Responsible for supervising the front desk staff (3 positions) and started a process of allowing the front desk staff to go to seminars they were interested in to help them grow in their career.
Education
Bachelor of Arts - Communication
Bellevue University
Bellevue, NE01.2024
Skills
- Strong written and verbal communication skills
- Excellent active listening skills
- Time management
- Innovation and brainstorming
- Attention to detail
- Organizational skills
Volunteer Experience
Tangier Shrine Fraternity, Omaha, NE, 05/2016, Present
Affiliations
- Dean’s List
- Winter Term 2021
- Spring Term 2022
- Fall Term 2022
- Winter Term 2022
- Spring Term 2023
- Fall Term 2023
- Winter Term 2024
· Dream Scholarship Recipient, 2022- Present
· Omega Nu Lambda Chapter Xi Member, 4/2022 – Present
Accomplishments
- Supervised a team of 3 staff members.
- Documented and resolved an issue where the State Foster Care auditors were imposing fines. This was due to inaccurately labeled foster parent files. I created a color coding system with decreased the fines by 75%.
- Achieved a reduction in the no-show rate of patients by calling to remind them the day before their appointment and not a week before their appointment.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Appointment Scheduler for Cardiology
CommonSpirit (CHI) Health
05.2021 - Current
Staffing Coordinator
CommonSpirit (CHI) Health
04.2020 - 05.2021
Executive Assistant
Haney Realty Group
10.2019 - 03.2020
Executive Assistant
The Compton Group
01.2019 - 10.2020
Administrative Assistant
The Nebraska Children’s Home Society
02.2017 - 04.2019
Administrative Assistant
Catholic Charities
04.2015 - 02.2017
Administrative Assistant
Carberry Construction
04.2014 - 01.2015
Executive Assistant
Arbor Health Plan
05.2012 - 09.2013
Executive Assistant to the Sr. Vice President of Human Resources
Mosaic
12.2007 - 03.2012
Bachelor of Arts - Communication
Bellevue University
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